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Interesting company and no better than most out there. They want you to "trust" them: Dry rot they should have caught (front porch and deck) were totally missed on the initial walk through that led to additional cost. Everything is an extra charge and don't assume when you ask for a room / garage to be painted that everything is included (base boards are extra). Also, when we asked for the steps / railing to the utility room be painted we were also surprised that the spindles were not included. The carpentry work was mediocre at best with ½ " space between the wall and the replaced board which they loaded up with caulking to fill in the space. On the rails for the front porch we had to have them come back and sand down rough boards. In the garage they painted over the outlets and then scratched them when removing the paint. We told the PM but no reply or response from her and now we have the cost to replace the outlet covers. Kimberly agreed to a "pay when finished" clause when the job was done. The first day she asked my wife for the partial pay and my wife had to remind her of the contract. Two weeks into the work the PM decided to change the terms of the contract. When the PM and I had the conversation and I held to the original contract she got unprofessional stating we should trust them. Would you?
Area Cumming, GA
Cost $5,000 - $9,999
Date August 2016
Posted: 9/15/2016 • Link to this review
First let me say that the same Project Manager and crew he criticizes in his review are frequently mentioned on this site for their outstanding work. For him to complain about both serves as a red flag that there's more to this story.
Many of the repairs he claims we missed, and extras he was charged for, were requested specifically by him; including installation of new wood that was structurally sound but no longer to his visual liking. Where pressure washing revealed repairs weren't necessary, he was credited the amount for use towards these other repairs. All was documented for his review and approval, which he gave.
The customer also fails to mention he'd installed finished interior wood on exterior porch railings, which of course rotted. We correctly installed pressure treated lumber and showed him that the finish would not be as smooth, yet the wear far superior. Still he complains.
Our written quotes are based specifically on what a customer requests. This couple reviewed their quote details with the PM multiple times, had her return to quote additional work, and confirmed they had other bids before choosing ours. Only after this process were we awarded the job. To now complain about what was not included is insincere.
This customer went so far as to blame our company for the delayed progress on his exterior project when it had rained nearly every day at some point over a 10 day period in August.
No matter how many things our staff did to try and please this customer and establish good will & professionalism, nothing was enough.
I hired Kimberly Painting to do some work on the exterior of my home. Before hiring them I took quotes from four other painting companies. Not only was Kimberly's quote the cheapest, but it also included the most amount of work. We hired them to repair and paint the exterior trim of our home. The crew that painted my house did an amazing job. They worked quickly, communicated with me often and we're always on time. When they finished, their work exceeded all my expectations for how it would turn out. I would definitely hire them again.
Posted: 1/18/2016 • Link to this review
We hired Kimberly to repaint the exterior of our home. The painters did a great job, and we were very pleased with the professionalism of the project manager, Doug. The office staff were also friendly, helpful, and professional. We were very happy with the experience.
Posted: 12/16/2015 • Link to this review
We are in the midst of a remodel, and used Kimberly Painting to handle all the interior painting - - walls, ceiling, trim and cabinetry. They did a great job, and we are very pleased with the outcome. The people are great, and you get the very real sense that they genuinely want to do whatever it takes to please you. We really enjoyed working with the whole team - the painting crew, the office and the project manager. A great company.
Posted: 12/02/2015 • Link to this review
My husband and I recently had our home painted by another painting company, and they didn't get the color matched correctly and painted our home the wrong color! They refused to correct their error without charging us to have them re-paint the job they already screwed up, so we called Kimberly Painting to see what they could do. They gave us fantastic (and very fair) pricing, got us on the schedule very quickly, and they completely re-painted our home in the color we chose. After dealing with a company that did not stand by their commitment, Kimberly Painting was a breath of fresh air. Doug was our Project Manager and really took time to make sure we knew they were following exactly what we wanted (obviously we were very nervous because of having been burned by the last company), and Javier and his team got the job done perfectly in one day. We couldn't ask for a better experience with Kimberly Painting.
Posted: 10/15/2015 • Link to this review
From the moment I called Barbara at Kimberly Painting we're awesome! They were genuine and very helpful, Doug came out quickly gave us a quote via email it ended up being the best out of the three being considered. They worked with me on additional changes, we set up the crew to come out. The Crew was terrific, polite, helpful and good with my 3 dogs..they completed the entire house in a week. We absolutely love it, brand new house. Thank You, Lauren Hammond
Posted: 10/07/2015 • Link to this review
This past spring we had Kimberly paint the exterior of our house. The weather was not cooperative, but the project manager Patricia worked with our schedule. The painters did an excellent job preparing, repairing, and painting the exterior of our house.
Posted: 10/02/2015 • Link to this review
The project manager Patricia offers friendly personal assistance with great resources and knowledgeable paint color decisions. The paint team was reliable and willing to accept change and rework when necessary. We had numerous repairs, sheet rock work and ceiling repairs/pops and the quality was there for these high ceiling repairs. The price is higher than average, yet worth the quality work performed. K & M Suwanee GA
Posted: 9/27/2015 • Link to this review
Kimberly Painting painted the outside of our house and did some wood repairs like door trim and window trim. They did a great job of painting and repairs and were so nice to work with. The only painting company we will use from now on.
Posted: 9/16/2015 • Link to this review
This Company did an Awesome job on the outside painting of our home. They did everything that was stated in the contract, started on time, finished on time, and the quote was right on target. They replace wood and cleaned up after themselves. They went above and beyond to make sure we were pleased with everything from start to finish. I will definitely use them again soon.
Posted: 9/03/2015 • Link to this review
2012, 2013, 2014, 2015
Kimberly Painting offers green choices with low-VOC and no-VOC choices in paints from the industry leader in quality green products, Sherwin-Williams.
Hiring a professional painting company to complete an interior or exterior painting project at your home can save you a lot of money and hassle. Are you looking for a in Atlanta or a painter in Cumming? By finding an excellent contractor for this...READ MORE »
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Hiring a professional painting company to complete an interior or exterior painting project at your home can save you a lot of money and hassle. Are you looking for a in Atlanta or a painter in Cumming? By finding an excellent contractor for this work, you are ensuring that you have the best results possible. Finding the right painting company to do the work takes some effort on your part,...Read more »