Kirkland Air Conditioning & Heating Incorporated - Charlotte, NC - Heating & Air Conditioning

Kirkland Air Conditioning & Heating Incorporated

3 star rating 4 Reviews

(704) 332-9276 Call

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3734 Monroe RdCharlotte, NC 28205

Description

Kirkland Air Conditioning & Heating Incorporated - Charlotte, NC - Portrait

Kirkland Air Conditioning and Heating has been in business since 1985. We service all of Mecklemburg County. We have trucks across the county all day so we are never very far from your home. We sell Trane Comfort Systems and we service all brands. We offer free estimates on new systems and free second opinions on major repairs. For over 30 years our goal has been 100% customer satisfaction. Call 704-332-9276.


Reviews

  • Kirkland Air Conditioning & Heating Incorporated - Charlotte, NC -  Chrystalw

    Reviews: 1

    Bad Behavior
    Chrystalw (1 review)
    11/27/2012

    We recently got a quote from Kirkland when our heating unit stopped working while we were out of town. We went with another company that we felt comfortable with and the cost was considerably less. Well, we got a knock on the door from the city. They said that Walt from Kirkland called to report that we didn't have a permit. We weren't aware one was need to replace an HVAC unit but we talked to our HVAC company and it was an honest oversight and they are taking care of everything to make it right. It left me speechless that they would take the time to involve themselves in business that wasn't theirs. If they were honestly concerned about following the rules they could have called us to make us aware of the permit issue. I have called Walt to see if he had a valid reason for calling the city and reporting our HVAC unit but not surprised that I haven't gotten a return call. I cannot rate them on their work product but their customer service and business ethic is very poor.

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    Kirkland Air Conditioning & Heating Incorporated replied on 12/19/2012

    I would like to take a moment to acknowledge your concerns as our company, Kirkland Air Conditioning and Heating, always strives for 100% customer satisfaction. When we service, change, or provide maintenance on heating and cooling systems we do place small stickers in a few key locations with our company name and information. Many customers find this information very helpful when they experience an unexpected failure or need a unit replacement and are seeking a quality company that is familiar with their equipment, home, and comfort needs. Occasionally customers do not desire these stickers, so we returned to your home to remove them at your request. While there we noticed that your HVAC equipment was being replaced and I am comfortable with the fact that you selected another contractor to perform this service. Having served in the past on the Mecklenburg County Mechanical Standards Advisory Board, and many other industry trade associations, I have learned a great deal about the importance of county permits and inspections. They play an invaluable role in quality installation and consumer protection. I spoke with the inspection department on an unrelated matter and in the course of that conversation I asked if a permit was pulled for your address. As all contractors are aware that permits are required when replacing heating or cooling equipment, it is not uncommon for them to make such a request. It is the responsibility of us all to maintain high industry standards and watch out for the best interest of consumers. In this case that was exactly my intention for you and your family. If we can ever be of service to you in the future please do not hesitate to contact me.
    Sincerely,
    Walter Kirkland
    President, Kirkland Air Conditioning and Heating

  • Kirkland Air Conditioning & Heating Incorporated - Charlotte, NC -  Berglund

    Reviews: 1

    First class in all areas
    Berglund (1 review)
    9/30/2012

    We have used Kirkland since coming to Charlotte 25 yrs ago. They serviced our old unit keeping it working long beyond its time, sold us our current system/ service plan which has kept us in a comfortable house year round. For sales, service and reliability you can try others and hope but you wont do better than these guys

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    Kirkland Air Conditioning & Heating Incorporated replied on 12/19/2012

    Thank you very much for your kind words. Walter

  • Kirkland Air Conditioning & Heating Incorporated - Charlotte, NC -  jjbrown

    Reviews: 1

    Great Service
    jjbrown (1 review)
    2/07/2012

    Technician was prompt and courteous. He inspected my entire system and gave me a fair and upfront price. I am very happy and would recommend to anyone.

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    Kirkland Air Conditioning & Heating Incorporated replied on 12/19/2012

    Thank you very much.

  • Kirkland Air Conditioning & Heating Incorporated - Charlotte, NC -  jfree28226

    Reviews: 1

    Over priced and underperformance
    jfree28226 (1 review)
    7/25/2011

    We had them out over the weekend and feel like we got ripped off. It cost us $545.00 and when we checked this morning with our neighbor he had the same experice a few months back. Checked at Lowes and the breaker they replace sell for less then $30 that is $415 for 1/2 of labor

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    Kirkland Air Conditioning & Heating Incorporated replied on 12/19/2012

    We looked into this complaint as soon as you posted it and could not find where this had taken place. I wish you would have called our office so we could have made an effort to resolve the issue. Walter Kirkland


Business details

AC & Heating Types

  • AC Compressors
  • AC System - General
  • Air Ducts
  • Central Air
  • Central Heating
  • Controls & Thermostats
  • Duct Work
  • Electric Heat
  • Energy Efficient & Low Cost
  • Filters
  • Forced Air
  • Furnaces
  • Gas & Oil Heat
  • Geothermal
  • Heat Pumps
  • Humidifiers & Dehumidifiers
  • Mobile Home Units
  • Purifiers & Allergy Control
  • Rooftop Units
  • Ventilation
  • Wall Units

Services

  • Commercial Accounts
  • Emergency Installation & Repair
  • Estimates
  • Inspecting & Testing
  • Installation
  • Maintenance & Tune-Up
  • Repair
  • Replacement & Conversion
  • Retrofitting
  • Sheet Metal Work

Brands

  • Amana
  • American Standard
  • Aprilaire
  • Armstrong
  • Bryant
  • Carrier
  • Comfort-Maker
  • GoodCents
  • Heil
  • Janitrol
  • Lennox
  • Puron
  • Rheem
  • Ruud
  • Tempstar
  • Trane
  • Weathertron
  • York

Hours of Operation

  • MON
  • 8:00am
  • 5:00pm
  • TUE
  • 8:00am
  • 5:00pm
  • WED
  • 8:00am
  • 5:00pm
  • THU
  • 8:00am
  • 5:00pm
  • FRI
  • 8:00pm
  • 5:00pm
  • SAT
  • SUN

Payments Accepted

  • Discover
  • Mastercard
  • Money Orders
  • Personal Checks
  • Visa

Year Established

1985

Languages Spoken

  • English