We were very disappointed with the quality of job they did for us. Even though we paid for spot and pet treatments, the carpet was not nearly as clean as other cleaners have gotten it for far less money. They did a very quick, surface job and the extra treatments were a total waste of money. Additionally, they left a lot of clutter and debris in the house. Very disappointed.
Posted: 7/15/2015 • Link to this review
Purchased a big deal from Kiwi. This is a great company, I had 3 rooms a hallway 2 chairs and a sofa. I have a new puppy and a 2 year old son potty training both, so my carpets where in bad shape. The technicians Krystle and Tammy arrived they where very friendly and quite professional they where able to get out quite a few spots I was very worried where permanent. They where in and out in a timely manner my carpets look and smell amazing and my sofa even better I am so happy I have scheduled for them to come back to do area rugs and drapes . Definitely my new go to cleaners.
Posted: 6/04/2014 • Link to this review
Excellent service!! - I bought a carpet cleaning deal off web for KIWI CLEAN, I was thinking I probably wouldn't get good service. I was very happy with the professional cleaners who came to my condo, my carpet looks great and smells wonderful also ! I will use their services again, thanks KIWI CLEAN!
Posted: 1/06/2014 • Link to this review
I was very impressed with Kiwi and that's why they are back for the 2nd time. When you live with a mechanic and a 5 year old child, there's a great need for Kiwi! I'll be glad to recommend them to my friends, family and co-workers. Keep up the great work Kiwi!!!!
Posted: 9/30/2013 • Last edited: 10/08/2013 • Link to this review
Kiwi Carpet cleaning service is great! I would totally recommend them for furniture or carpet services. Very flexible with scheduling and prices are great. My carpet is totally dry within 1 1/2 hours.
Posted: 5/15/2013 • Last edited: 10/08/2013 • Link to this review
I purchased a deal from Loclly. I called up Kiwi Clean to make an appointment. I could hear the noise in the background that told me that the guy I was talking to is driving, so obviously there is no administrative assistant or professional setup in place. When I said I would like to make an appointment for carpet cleaning in Alpharetta, I get a response that there will be a $20 trip charge. Now the deal clearly stated the cities where a trip charge would apply and Alpharetta was not one of them. When I mentioned it to the guy, he rudely told me that details on the deals were incorrect and a number of cities were not mentioned where a trip charge would apply, and that I have to pay $20 extra for him to honor the deal. I asked him why he did not check the deal & details before he got it posted out there on Loclly as it was very misleading. The guy showed no interest in answering my question and asked me there is nothing he could do, I needed to contact Loclly, and was there anything else that I wanted from him. I called this company twice on two different days, but the same guy and same result. It was apparent from the set up, his attitude and concern for customers, and rude behavior that all this is a nice set up to get people to spend money on the deals that Kiwi Clean will not honor. Also, I will not be surprised that if another 5-10 5-star reviews get posted after this to bury this post and the truth.
Posted: 12/11/2012 • Last edited: 10/08/2013 • Link to this review
Great product and impressive service My Husband had noting but great things to say about the Kiwi professional that came to our home yesterday, and I was very happy with the end result. The carpets look great and the service was top-notch. I will definitely use Kiwi again.
Posted: 10/15/2012 • Last edited: 10/08/2013 • Link to this review
Today was a repeat first class performance by kIWI. Would be hard pressed to select any other carpet cleaning service. Both technicians arrived on time, after satisfying a confirmation call as promised, 20 minutes prior to our scheduled appointment. Austin and Terry were professionally uniformed, mature, cordial and focused about the services we requested. They completed their work as a team, expeditiously, while displaying care for our property and furnishings. They seemed very proud of their product and committed to their work ethic. Both displayed a professional demeanor and cordially shared professional knowledge about their service, completing the job without any hidden fees, sales gimmicks or excuses. Their finished product was excellent and consistent with the standards they advertised. This is a company that seems to have it all together; a great product, delivered timely, professionally and consistently by a team committed to customer satisfaction. Strongly recommend the kIWI Service and especially the employees that represent their Company.
Posted: 10/14/2012 • Last edited: 10/08/2013 • Link to this review
I have a lot of respect for the folks at Kiwi Clean. Eric came out today and provided great tips on prepping our carpet to help get the house ready to put on the market. Eric was courteous, friendly, honest, and professional. It was clear he is invested in his job as his customer service was excellent! Many thanks to Eric and Kiwi!
Posted: 10/14/2012 • Link to this review
Our service technician (Quincy) was extremely prompt & professional. He arrived on time and made our 5 years old carpet look brand new — Rasheedah, Durham NC
The technicians were very informative as to the service they would preform. We felt very confident in the service they did preformed. It was exactly what we wanted and will do this on a more consistent basis. — Jo, Roswell
Great Experience I just had my carpets done and wanted to tell everyone about my exprience. I found this company on Kudzu and chose it based on its reviews. The previous clients were right-on about Mike. The first positive sign was that even though I made a last minute appointment, she was able to squeeze me in. I got a courtesy call the next day and she even offered to come early since she finished another job. What can I say? I wish she had taken "before and after" pictues because my living room carpet had been assaulted by a very active toddler! The attempts at cleaning it ourselves actually made it worse because of the soap residue that was left. Mike took care of all the stains and now I'm in a "let's wait and see" pattern on if they return. Hopefully not! Based on what I've seen so far, I recommend the service
Sean Carter did a treatment on my mattress and came back the next week to do another treatment to make sure I was satisfied. AMAZING CUSTOMER SERVICE. That type of diamond standard service is unheard of today but you definitely receive that service from Kiwi. I recommend them without reservation!
Tour technician was kind, considerate, knowlegeable efficient and professional. His work was extraordinary, My house looks fantastic. I will definetly use sears again especially this technician and have already recommended him to my daughter." — Peggy, Marietta
I write my concerning review indicating this company has scammed my family out of $720 and suddenly 6 or 7 5-star posts appear on the next day? Please see my FRAUD post on 10/10/12. I will now be taking my concerns and complaint to the Better Business Bureau. Good luck if you still choose to deal with this company.
Posted: 10/10/2012 • Last edited: 10/14/2012 • Link to this review