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Kohl's Department Store

(678) 714-1868

2270 Hamilton Creek PkwyDacula, GA 30019   map »

Business overview

Reviews

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Horrible Customer Service, 8/27/2010

I've spent literally thousands of $ at this store over the yrs. I bought an outfit in girls Clearance last night, found hole in the leggings & brought back today to exchange. Barbara at Customer Svc... desk very rudely informed me since no identical size 6 on Clearance, I'd have to return the entire outfit or keep the damaged pants. I couldn't exchg the damaged ones w/identical ones since they weren't on Clearance. I would've paid more for pants w/no hole, but not given the option. I wanted to keep the top-my daughter loved it, they didn't have another short-sleeved one & nothing was wrong w/it . I was given $2.40 off. Price is not the issue-it was minimal, but now I have a top w/no pants. This once-loyal customer will now ask my friends, family & associates not to patronize a company that cares so little about their customer's satisfaction.

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Simply Vera Wong!, 11/04/2008

I am such as sucker for Kohl's ever since they started the Vera Wong line. I stop by this location whenever I visit my friend who lives just around the corner. The store is huge, never crowded and... very quiet. The items are in good condition even then they are clearance rack. I can take my time to look around the store and enjoy the huge saving.

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Displaying 1-2 of 2

Reviews

Isabelsmom

Reviews: 1

Horrible Customer Service

I've spent literally thousands of $ at this store over the yrs. I bought an outfit in girls Clearance last night, found hole in the leggings & brought back today to exchange. Barbara at Customer Svc desk very rudely informed me since no identical size 6 on Clearance, I'd have to return the entire outfit or keep the damaged pants. I couldn't exchg the damaged ones w/identical ones since they weren't on Clearance. I would've paid more for pants w/no hole, but not given the option. I wanted to keep the top-my daughter loved it, they didn't have another short-sleeved one & nothing was wrong w/it . I was given $2.40 off. Price is not the issue-it was minimal, but now I have a top w/no pants. This once-loyal customer will now ask my friends, family & associates not to patronize a company that cares so little about their customer's satisfaction.

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momoshakahal

Reviews: 40

Simply Vera Wong!

I am such as sucker for Kohl's ever since they started the Vera Wong line. I stop by this location whenever I visit my friend who lives just around the corner. The store is huge, never crowded and very quiet. The items are in good condition even then they are clearance rack. I can take my time to look around the store and enjoy the huge saving.

  • Overall
  • Quality
  • Service
  • Value

Was this review helpful?

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