After a bad car accident, I needed some reconstruction and repair. A friend at work recommended Dr. Kruse. It has taken a number of visits to repair all the damage, but he did it. I have a very wonderful and natural smile and no one can tell how much dental work I've had done. That's the caveat. Julie at the desk helped in every way she could and was always so considerate. The office is so clean and relaxing that it made every trip more than just bearable, it became a happy adventure to see the results. Dr Kruse is an artist and a visionary; and I still have both my arms and legs (if you know what I mean!) Five stars all the way!
Posted: 5/25/2011 • Link to this review
My husbands dentures were lost during a hospital stay. I told the person when I called for appt. this information. I was asked to fill out forms from their site prior to arriving. Once there, I was asked to key in that data into their computer. Very annoying. After we waited and then got back to the dental assistant they told me they needed a waiver from Dr. They would not call or give me phone to call his physician to get this. We could have done this on phone and I could have ran to that office and gotten written confirmation while they treated my husband, but they would not do this. Totally inefficient and unprofessional. Lacked any care for our time - had we canceled at last minute, we would have been charged. I will never use them again!
Posted: 3/23/2011 • Link to this review
It is indeed a frustrating experience to have a loved one who needs care and not able to get it. While we make every effort to gather and obtain information, we cannot possibly cover everyone's specific medical history over the phone. The information you were asked to key in was all relative to your husband's health issues and the electronic forms known as HIPPA, which are required by the Federal Government. There are instances whereby a good Dentist will find themselves in a situation where they must defer to another Medical Doctor for medical release or instruction relative to any treatment that might be rendered, especially to a new patient with no existing medical history at the attending office. While these situations are frustrating for all parties, it is good to note that generally all Dentists defer to the Specialist in the circumstances where certain medical issues exist that involve any of the following Physicians: Neuorologists, Cardiologists and OB-GYNs. This is a part of providing real care for our patients and not intended to create more frustration for you. We wish you luck as you proceed to find the services that you seek...hopefully, with more knowledge to hand.