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Kufner Towing Inc

(216) 529-3320 cleveland.citysearch.com...

3775 Ridge RoadCleveland, OH 44144 map it »

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Business overview

Reviews

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Prompt, Reasonable,Professional. We, 5/29/2012

Prompt, Reasonable,Professional. We often use Kufner for our towing needs and are pleased with the price and serviceKevin PUBLIC AUTO WHOLESALERS


Sorry Excuse for a Company, 4/02/2012

Called for a tow truck. What a joke. Dirty, nasty scum! THey damaged my car by towing an AWD like it was nothing. I then did research and the ""owner"" likes to play cop. He is not a cop, he is... an auxilliary. He like to write people tickets and pretend. Hope the law gets you. I will be making a call to the attorney general. DO NOT USE THESE GUYS

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Reviews

by kevk312 at Citysearch

Prompt, Reasonable,Professional. We

Prompt, Reasonable,Professional. We often use Kufner for our towing needs and are pleased with the price and serviceKevin PUBLIC AUTO WHOLESALERS

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by westside57 at Citysearch

Sorry Excuse for a Company

Called for a tow truck. What a joke. Dirty, nasty scum! THey damaged my car by towing an AWD like it was nothing. I then did research and the ""owner"" likes to play cop. He is not a cop, he is an auxilliary. He like to write people tickets and pretend. Hope the law gets you. I will be making a call to the attorney general. DO NOT USE THESE GUYS

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by Bluesplayer at Citysearch

Kuffner Towing - my bad experiences (Olmsted Falls)

My wife and I had a bad experience with Kuffner Towing on 7/18. She was caught in a flash flood and required a tow. After towing the car to our home and paying by check, the driver returned 10 minutes later and demanded another form of payment and threatened to impound my Jaguar.I called Kuffner's dispatcher who was exceptionally rude, swore at me, and called me a ""f***ing dickhead."" Over the last week, I have repeatedly called Kuffner to talk to the owner, but all of my attempts were thwarted by the minimum wage hirelings who answer the phones.Today my insurance company finally authorized repairs. The shop told me they would have Kuffner tow my car to their shop. I told them to use a different towing company. I also told the story to the general manager of the dealership who was outraged by Kuffner's treatment of my wife and I. I hope that they will drop Kuffner in favor of a towing vendor which has more respect for their customers/victims.I hope that you will consider my experience if you ever need a towing company to help you out in an emergency.

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by jullebug at Citysearch

worst towing experience

my car was to be picked up at ten am. after many calls to and from kufner assuring me ""its on its way"" and ""he'll be there in fifteen minutes"", the tow truck finally arrived, two hours late. i was told i was gonna be charged by mileage. not sure how a less than ten mile tow wound up to be fifty dollars. way to not communicate within your own company on towing rates. its either a flat rate or by mileage is what i was told.never again.

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by Itellya at Citysearch

Fun Fact! Beyond Thunderdome was filmed here.

The City of Lakewood clearly has some kind of corrupt deal with these goons. Is this really where the loving City of Lakewood wants to send their tax-paying citizens to pick up their vehicles after a towing?I understand that it was my fault for getting towed. So I accepted this and after 15 minutes of screaming into a pillow, arranged for a ride to the Lakewood Police dept. where I was informed that after paying THESE fat pig bastards, I would then have to ask my friend to drive me miles away through a war-torn, third-world section of Cleveland to Kufner Towing for a whole new set of fat pig bastards to pay. Usually when I am entering a place as post-apocalyptic and populated by mouth breathing inbreds as Kufner Towing I address anyone I meet with a genial tone and a watchful eye. I always expect to be dragged off into the back room to be killed in some horrible way with power tools while a leather bound gimp from Pulp Fiction giggles excitedly in the corner. So I watch my exits and try to develop an eye tic that makes me look ""crazy"". I can imagine that as bottom feeding scumbags that tow people's cars, Kufner Towing has to deal with irate ""customers"" taking it out on them every day. So I thought that my level headed approach might garner some mutual respect. I was wrong. They hated me with their every word. I thought they might enjoy taking all of my money for a service I didn't request and treat me with good ol' fashioned indifference. But instead they treated me like I raped their moms (and I'm sort of regretting that I didn't now). Now let's take a look at their reviews. I'm seeing a pattern here. People that gave them 1 star mention incredible rudeness, negligent handling of the vehicle, terrifying mongrel dogs (yeah, I'm pretty sure that animal has tasted human flesh before), and fear of Deliverance style violations. On the other hand though, the people that gave them 5 stars (other than the very amusing ALL CAPS troll) all attribute the

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by KufnerTowingRules at Citysearch

Wonderful Facility respectful and very nice dog named tyson

THIS PLACE WAS SO COOL. THE DOG WAS EXTREMELY NICE AND THEY LET ME PLAY ON THEIR BASKETBALL HOOP. THE FACILITY WAS EXTREMELY NICE. THE DOG WAS NAMED TYSON AND HE WAS REALLY COOL. KUFNER TOWING EVEN LET ME TAKE A POO IN THE EMPLOYEE BATHROOM! THEY GAVE ME FREE PIGGY BACK RIDES AND AS MUCH SKITTLES AS ONE GUY COULD EAT. THEY LET ME ANSWER THE PHONES FOR A WHILE AND I HELPED THEM OUT. WE THEN WENT TO FLORIDA AND HUNG OUT. WE BUILT A CARDHOUSE THAT WAS SO BIG. WE PLAYED JENGA FOR 7 HOURS. IT WAS SO MUCH FUNN. WE THEN HAD A PARTY FOR ME. I WAS HOME BEFORE SUPPER AND MY FAMILY WAS EXTREMELY HAPPY. I EXTREMELY INSIST YOU VISIT KUFNER TOWING BEFORE YOU DIE.

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by sickcity55 at Citysearch

a harrowing experience

I just called this place because my car was towed there due to a snow ban. I recieved a verbal lashing usually reserved for naughty school children in the 18th century; be prepared to guard your emotional loins if you ever plan to speak with someone from kufner towing for more than three seconds. I feel oddly depressed now, like someone just died.

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by AlGreenwood at Citysearch

An Overall Horrible Experience

If someone told me that when my car breaks down in Lakewood I would have to deal with mutant rejects from the planet of the apes while their mongrel dog tears something bloody, that looked like it once was a rabbit, to shreds outside their freezing cave of an ""office,"" I would've forgone the experience and called Baker Towing.\r\rIf Deliverance was remade by Quentin Tarantino and John Waters, Kufner towing would be a golden talent pool. Unfortunately, the people at Kufner think they know something about cars, or rather know marginally less about everything else, so by default, must have fallen into this service. \r\rAvoid this place at all costs, unless you like your car breaking down to be compounded by a drawn out debacle in which you're put through a horror house of freaks and charged on a whimsical scale likely determined by temperature and probably the alignment of cat bones spattered by snake yolk in a rusy silver pan.

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by JamesMars at Citysearch

Awful, Unprofessional, Jerks

Mud and water inside my car, adjustments to mirror and seats seem to have been made by a angry five-year-old. Radio station changed to country, and it smells like burnt plastic now.

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by Jonesduckling at Citysearch

Better in the hands of a car jacker.

I was the unfortunate victim of this specific towing service. Not because my new car (of 2 days) just got towed for parking on the street while the pavement of my condo bldg was being re done, but because after just 6 hours of having the car in their custody, one of the Hub caps was not there. \rAnd it was there in the police report when the car got towed. \rIts very peculiar that both reviews that recommend this service use the same kinds of words: ""respectful"", Nice black dog"" and ""petting the dog"". They re obviously done by the same person, and in a very sloppy way too. Just adds to the lack of proficiency these guys have.

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by wside57 at Citysearch

Good Service

I called Kufner Towing for a tow, and I was quoted a flat rate price. Other Towing Companies quoted a hook up and per mileage fee. They showed up, towed my car, and I paid. No issues, no problems

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by phatbezy at Citysearch

Best customer service and towing around!

I recently got my car impounded because I was stupid and parked in a tow away zone. I came out and my car was gone. I saw the impound sign and called in. I was greated very pleasantly over the phone. The guy on the phone gave me my fee and clearly stated cash only. I went to the ATM got the cash and went to get my car. Upon arriving there I was impressed by the facility and the state of the art towing equipment. The people who work there are funny and easy going. They actually made it a pleasant experience! Even their dog was pleasant allowing my 5yr old daughter to pet him. They then took me to my car. They have a huge locked fenced in storage area where my car was safely parked along with the other unfortunate cars that got impounded. Upon getting to my car my tire was flat (because I'm too cheap to get the screw taken out). They even put air in my tire for me! I hope I don't get impounded any time again soon, but I do know this, if I ever need a tow I will call these guys in a heart beat.

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by rogercbryan at Citysearch

Best in the Business

For an impound lot I found these guys to be very respectful. I originally thought my car had been stolen until I found out that I had been illegally parked. They were able to get my car out quickly and with out incident. A+++

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by wilgory at Citysearch

Stay far away from this junk shop / towing

Wow! This place is like an experience from a horror movie. The whole place is covered in dirt and grim, like the employees who won't stop staring at my girlfriend. They scratched my car and when I complained they brought out a huge junkyard Dog who growled and barked while they stood in silence. I'd rather leave my car in their swamp like impound then return to this place. Very unprofessional and threatening over the phone when I asked for a refund because of the scratch the caused. Some horror stories are based on fact, like this one.

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