Attempted to pay my HOA Association fee today. Found the website impossible to navigate, couldn't obtain a login as my HOA wasn't listed, then called the bank that was to be the portal for the payment and was told they are no longer L&S Management's bank. None of this information was listed on the invoice. Calling the listed McDonough number (678-272-2038) yielded a voicemail saying that 404-668-3164 cannot answer - an Atlanta number miles away. Very unprofessionally presented business, with a sketchy online presence. I'm not sending these people a dime until someone answers the phone or I find an e-mail they will answer.
Posted: 3/07/2016 • Link to this review
We apologize for the difficulties you are experiencing with the website. I am not sure which website you are using but the correct website for payments is lsmgmt.cincweb.com. Please do not google the website or add www in front of it. You then have to register and will receive a password within 24 hours to log-in and make your payment. If you tried to go to the Union Bank or Smartstreet site this has been closed since your association has closed the bank accounts there and now banks with First Century Bank. As for the telephone number should we be out of the office the phones are transferred so that we may be able to serve each customer while we are out of the office on property. We regret that you had a bad experience with a website provided by Union Bank and Smartstreet, however since the Association choose to bank at First Century Bank it is no longer available. Please be so kind and go to lsmgmt.cincweb.com and register to pay online, or mail your payment made payable to your Association and mail it to the P.O. Box listed on your statement which goes directly to the Association lock box. Again we apologize for your inconvenience.
We do apologize for the difficulty with the website. Please make sure that you do not type www but only lsmgmt.cincweb.com in the browser and then register. Please note that the website is a payment website and is managed by the Association Bank and not L.S. Management & Associates, Inc. As for your payment you will not be assessed late fees on the account unless it is 30 or more days past due. Please note that our office hours are 9:00 am to 5:00 pm. Again we do apologize for your inconvenience. If you continue having difficulty with the website or simply want to check on your account please call our office during business hours.
The purpose of a homeowners' association is to monitor and enforce the Covenants, Conditions, Restrictions and Rules set forth when the association was created. By enforcing these CC&R's they help maintain the value of the neighborhood where your home is located. The Annual Assessments charged by the HOA is to fund maintenance and improvements for the common areas to include the swimming pool which has been open in 2014. This maintenance includes landscaping, pool maintenance, common area insurance, electric, water and all other expenses associated with maintaining the common area. The amount set forth for the Annual Assessment has been set and determined by the Developer, we did not set the amount for the Annual Assessments.
My property sits adjacent to property managed by L.S. Management. A few weeks ago, a tree from the adjacent property fell on my property and caused damage. I have contacted the company on numerous occasions to get the issue resolved, but keep getting no response. I just want the tree cleaned up! Poor service!
Posted: 5/22/2014 • Link to this review
As you may be aware we have send someone over the property to look at the tree, and a quote was obtained to remove the tree. We have submitted the quote to the Board of Directors and we are waiting on approval from the Board of Directors. Once we receive approval the tree will be removed. As management company we have to obtain BOD approval before moving forward.
My name is Lawrence Knowles.Im the proud owner of a house in "The Landings" subdivision in Fort Mitchell AL. The community was told in May 2013 that the new swimming pool would be opened this summer therefore they were not going to issue pool passes to use "The Westgate" community pool this year. It is now Aug 13 and the pool is still not open. I called L.S. Management and requested my annual dues be less this year because use and maintenance of the pool,street lights,roads,and front entrance landscaping are included in those dues.The community should not have to pay for a service that was not rendered. The assistant said her boss would contact me on the issue, that was 2wks ago and im still waiting.
Posted: 8/14/2013 • Link to this review
Mr. Knowles, we have discussed the pool last year with you and the community. It is not the HOA that controls the pool construction and its completion. The pool area and pool house was not completed last year and could not be opened. We installed a card system last year in the anticipation that the pool would open, but the builder did not complete the pool. We have been working this year to finish some items at the pool area, such as a vandalized fan, painting bathrooms, etc. to open the pool for the 2014 pool season. The security company and cable company have been there on several occasions to assist in getting the card system working and operational. We are trying to get this completed the week of 16 June 2014, so that we may open the pool.
I concur our neighborhood is in ashambles and the only constructive thing I see done is they send out bills....they do not enforce covenants...... Well this is the best example I can find....".out of sight from the front" means exactly that it should not be seen it should be out of sight. The covenant in no way reads as you have indicated. We have no Board read Declarant in Henry Cty Courthouse which you do not seem to comprehend that either. Either way the pictures themselves speak to the job you do as a management company this in no way should represent a community that is paying you, it speaks volumes to me that is so unacceptable and yes I have went over this with you countless times to no avail simply because I want better than what I see!!! We still need the "No Solicitation" sign erected for the community. Other than asking over and over how can we achieve this. We have approximately 126 homes at $150.00 dues equals $18,900 just dues not counting other fees when a new homeowner comes in, and we cannot even get a "No Solicitation Sign" that will help everyone, keep our neighborhood looking nice, but you just will not do it.
Posted: 1/26/2012 • Last edited: 8/19/2012 • Link to this review
Mrs. Chenault we appreciate your comments. We understand that the trash can of your neighbor which is placed on the side of their house can be seen when you step out from your front door. The guidelines state that a trash can is not be placed in the front of the house, it does not state that the trash can can not be visible. As we mentioned before your community Board of Directors can change those guidelines and make them more restrictive. As management company we can not change the guidelines. Please note that every review of the neighborhood is conducted with one of the Board Members and all violations are noted as the Board requests and in line with the Covenants and Guidelines.We are encouraging the Board of Directors to review the Guidelines. Mrs Chenault, any signs have to be approved by your Board of Directors, which has not been done yet. As management we can NOT simply erect signs without the express approval by the Board of Directors. We have discussed this with the Board and will try our best to place a sign at the Richmond Park Entrance. Again we do hope to resolve some issues in a professional and mutually respectful manner.
This company "manages" my HOA in South Fulton. They are paid every month, but our neighborhood looks terrible, our front entrance is NEVER maintained, and they take money and the owners get zero benefits! Do not hire this company!
Posted: 1/11/2012 • Last edited: 7/20/2012 • Link to this review
Ms. Nubia Moody, we appreciate your comments. The front entrance is being maintained by a landscaping company every month. We also have mowed the empty and foreclosed homes. We also have consistently repaired the fence that is vandalized almost on a monthly basis. The community has new a Board of Directors and this new Board of Directors is engaged and together with the new Board we hope to make some improvements within the community. Community begins with each owner and/or resident taking responsibility to maintain their property and pay the HOA Dues in a timely manner. Without the timely payment of the HOA Dues the community will be unable to maintain the common areas, however we have been able to maintain the front entrance and the remaining common areas. The community needs owners who are willing to get involved, community starts with each of the owners and residents.