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LA Fitness

(678) 202-5612

2340 Towne Lake PkwyWoodstock, GA 30189   map »

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Reviews

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Dishonest / and violence, 4/30/2015

Dishonest crooks/ and violence Paid $15 for a 24 hr day pass had the receipt in writing and they would not honor it. The very unprofessional staff just laughed in my face..Also two Woodstock... police officers were there breaking up a fight .crooks and violence are two things i will not stand for. I can't speak for anyone else , but this is not the kind of business I won't in my town of Woodstock.

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Impossible to Cancel, 10/28/2014

When I joined I was told I could cancel my membership at any time and over the phone. When I called to cancel I was told that I could cancel at any LA Fitness M-F between 8-5. So the next day, I go... to the gym I signed up at 4:30. Was told the manager was not there and he was the only one in the ENTIRE gym that could cancel. And he was hard to get a hold of. The only other option I have is to MAIL in a form. Ridiculous! It's another tactic to continue charging you another month.

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Displaying 1-10 of 10

Reviews

Rushhour66

Reviews: 1

Dishonest / and violence

Dishonest crooks/ and violence Paid $15 for a 24 hr day pass had the receipt in writing and they would not honor it. The very unprofessional staff just laughed in my face..Also two Woodstock police officers were there breaking up a fight .crooks and violence are two things i will not stand for. I can't speak for anyone else , but this is not the kind of business I won't in my town of Woodstock.

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leilering

Reviews: 62

Impossible to Cancel

When I joined I was told I could cancel my membership at any time and over the phone. When I called to cancel I was told that I could cancel at any LA Fitness M-F between 8-5. So the next day, I go to the gym I signed up at 4:30. Was told the manager was not there and he was the only one in the ENTIRE gym that could cancel. And he was hard to get a hold of. The only other option I have is to MAIL in a form. Ridiculous! It's another tactic to continue charging you another month.

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goal27

Reviews: 1

Great Place

Relly enjoyed thi club, atmosphere is very friendly, speacillay front desk staff and kids club girls. Club is always clean. Operation Manager seems to be on top of things and provides great service. I recommend this place to all my neighbores and friends. Sometimes they have great specials on new memberships. I'll have to say sales staff are rotated very often but they all had provide great service.

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jake100

Reviews: 7

I Love LA Fitness in Woodstock!

I read the other reviews and I am surprised, because I like Donna. I am grateful to have this new, beautiful gym close by. I love the classes and only once, since I joined last February, has an instructor been a no-show. It used to happen all the time at the old LA Fitness by Town Center Mall, which is now closed. Now THAT place was a nightmare! My husband comes here six days a week and loves it too. He uses the equipment, and his only complaint is that the personal trainers sometimes hog the equipment. When our hot water heater exploded last winter, we came here just to shower, and it was clean and easy! I wish Heather, the really great instructor, wasn't leaving. Her classes are awesome!!! She will be hard to replace.

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tpbvn5

Reviews: 2

Horrible Customer Service - Especially DONNA!!

I cannot believe how rude Donna was. It amazes me that they have her deal with the new customers and she is the first one you talk with. I would not join just because of her. She is competely ignorant!!

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SweetDaddybigcakes

Reviews: 4

Customer Service and Pride NOT a requirement!!!

You often hear nightmares about Health Clubs. Well they're true about this one! From the unprofessional behavior of Anthony the so called "General Manager" to the rest of the staff. People who clean Portalets and pick up garbage take more pride in their work! The staff is generally unfriendly, uncaring, and they don't bother to clean the equipment. No wonder they're offering $0 down for a membership, even though they told us they never do that when we joined. I can't speak to other LA Fitness locations, but this one is a nightmare and should be avoided.

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AKristinJ

Reviews: 2

Perfect Gym for me!

Love this gym! My husband I am go 4-5 times a week. I take all of the 5:45pm classes and LOVE all of them. The classes are rarely very crowded and the instructors are great. We also have a 7 month old who we take to the Child Care Center and absolutely love the girls that work there. They take such great care of our daughter and I never feel guilty leaving her there since she is in such good hands. Also, the price is great at $35/month for each of us (which includes the child care). Would definitely recommend!

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MrClarence

Reviews: 27

Nightmare NO SERVICE to customers

When I joined my credit card information was immediately stolen that day. The staff at the club are generally unfriendly and not helpful, including the general mangager. The personal trainers are like sharks to new members-they only want the commission. The last straw was when there was an issue with two other members and when I tried to report this to the GM, he acted as if he could have cared less-didn't call me back when I left him a message. Obviously, they don't the business. Go workout at the YMCA, Lifetime Fitness or a home gym, save some money and peace of mind.

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ugadawg7

Reviews: 2

Worst customer service- Donna

I would not join this LA fitness. We were looking into new memberships and Donna, an older white haired lady was so rude to us at the Towne Lake location. She is the reason why we did not join.

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equiuga

Reviews: 30

Facility is nice, kids care STINKS

This is a nice club, clean and all new equipment, but the way that they advertised what the kids area would have in it is completely different than what they put in it. A real waste of space. My little boy is 5 and my little girl is 2 and they quickly becomes bored. There are NO toys for the kids to play with (balls, kitchen sets, etc). They just have some low objects to climb on. What are you supposed to do if your child is over 2? There are no tables for kids to sit at or maybe bean bags for the older ones to sit and read? This kids club is a real disappointment. I made a mistake of complaining once to management about the staff in the kid's club. Ever since the staff in the kids area has made it impossible for me to work out. Every 15 min they are coming to get me saying my daughter is crying. (This did NOT happen before I raised the issue) If you have kids, take your business elsewhere.

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