Thieves! Just noticed they are dinging my account for $5 per month due to account "inactivity". They send statements quarterly so I have been hit with $15 in charges. I paid off a car loan over 4 years ago and kept the account open so that I would remain a member in good standing. Apparantly they do not want me anymore. FIRST CALL: I was told they were deducting funds to send to the state for an abondoned account. SECOND CALL: I was informed their policy was to deduct these amounts on any accounts that were inactive for 365 days or longer. My account has been "Inactive" by their standard for at least 1,460 days. Why did they not deduct funds 3 years ago? I was told they were not enforcing that policy and that I should have received a "Newsletter" about the changes. IMO, a newsletter does not serve as a great way to inform about policy changes. That newsetter probably made it strait into the recycle bin as it was screened as junk mail. What was the smarter move on their part? Considering to ask me to auto deposit funds to that account and refunding the charges? OR Keeping my money, losing a customer, and getting a stellar review on Kudzu? I award 1 star for two attempts to do the right thing and failing both times.
Posted: 8/03/2010 • Link to this review
This is one of the few businesses I deal with where the staff can make decisions. We've even had one stick her neck out for us, when my dh had to travel unexpectedly and a very large check had not yet cleared. Based on our history, she cleared the check herself. Our last bank repeatedly shortchanged us. What a difference! Only downside is the long drive, but it's worth it!
Posted: 9/16/2008 • Link to this review
I have been banking with Lockheed for close to 10 years, although not as my primary account. I like the additional options I have by being a member of a credit union. I especially like to use their car search. They are able to help me find the car I want at a great price without the hassle. Now they have online access which is great. The online service could use some improvement but it's a start.
Posted: 5/03/2005 • Last edited: 1/02/2008 • Link to this review