This is MikeP1's TrustRating, which is based on both the number of reviews MikeP1 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful MikeP1 has been to the Kudzu community.
Posted on
8/3/2010
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Thievery
Thieves!
Just noticed they are dinging my account for $5 per month due to account "inactivity". They send statements quarterly so I have been hit with $15 in charges.
I paid off a car loan over 4 years ago and kept the account open so that I would remain a member in good standing. Apparantly they do not want me anymore.
FIRST CALL: I was told they were deducting funds to send to the state for an abondoned account.
SECOND CALL: I was informed their policy was to deduct these amounts on any accounts that were inactive for 365 days or longer. My account has been "Inactive" by their standard for at least 1,460 days.
Why did they not deduct funds 3 years ago? I was told they were not enforcing that policy and that I should have received a "Newsletter" about the changes. IMO, a newsletter does not serve as a great way to inform about policy changes. That newsetter probably made it strait into the recycle bin as it was screened as junk mail.
What was the smarter move on their part? Considering to ask me to auto deposit funds to that account and refunding the charges? OR Keeping my money, losing a customer, and getting a stellar review on Kudzu?
I award 1 star for two attempts to do the right thing and failing both times.
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