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Lance Wrecker Service Inc

(770) 447-8204

6378 Buford HighwayNorcross, GA 30071   map »

Business overview

Roadside Assistance

  • Emergency Assistance

Recovery & Removal

  • General Towing

Reviews

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This place is a joke, 2/22/2007

I called them at 7:30am to have my car towed and was told someone would be there soon. At 10:15am the dispatcher called me to confirm the destination address. At 3:15pm I called, as nobody had... showed up and was told by same jerk dispatcher it would be no more than 30/40 mins. Finally at 6:00pm I called again and was told they had no idea when someone would be there. The dispatcher had just come on and had no record of my call. It is a sad joke this place even gets a forced 1 star rating. Customer service was non existent. Stay away. You are warned.

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OVERPROMISED UNDERDELIVERED PRICE INFLATED, 8/13/2006

These are nice folks but I dont know what happened... MY STORY..At 11:00 P.M. I called LANCE TOWING. I had been run off the road. They said to leave the keys in the bed of the truck and i told... them EXACTLY where the truck was and he said "I will be there in 20-30 minutes and give him a cc# and it would be 50$ plus $2 a mile (5 for free). I gave him directions to where to tow it and he knew the location. I asked for a "curticy call" to let me know the car was dropped as promised (not done). I had allready given my ph# to him. Well this moring a lady said "when I came in there was a CC# on my desk and I shredded it and there are no reports of that truck. I then called the police to see if any trucks had been impunded. They said no. I called them back and told them the situatuin and they said we will do it now, but the price changed to $65 plus $2 a mile....I said do it. I want it off the side of the highway (12 hours later). I never recieved a call, my wife and I went to bed. They said they were so "bussy and he had 17 cars to do". I said "I dont care if you had 10,000, he said he would get my car in 20-30 minutes. NOT DONE. NO CALL, NO PICKUP, INFLATED RATE. HOPEFULLY YOU WILL HAVE A BETTER EXPERIENCE. IF THEY FOLLOW UP AND CUT ME A BREAK I WILL EDIT THIS MESSAGE. But as for now, verry T.O'd. From.. upset customer- J.C.S.III

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Displaying 1-6 of 6

Reviews

sycon1

Reviews: 1

This place is a joke

I called them at 7:30am to have my car towed and was told someone would be there soon. At 10:15am the dispatcher called me to confirm the destination address. At 3:15pm I called, as nobody had showed up and was told by same jerk dispatcher it would be no more than 30/40 mins. Finally at 6:00pm I called again and was told they had no idea when someone would be there. The dispatcher had just come on and had no record of my call. It is a sad joke this place even gets a forced 1 star rating. Customer service was non existent. Stay away. You are warned.

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captainclayton

Reviews: 1

OVERPROMISED UNDERDELIVERED PRICE INFLATED

These are nice folks but I dont know what happened... MY STORY..At 11:00 P.M. I called LANCE TOWING. I had been run off the road. They said to leave the keys in the bed of the truck and i told them EXACTLY where the truck was and he said "I will be there in 20-30 minutes and give him a cc# and it would be 50$ plus $2 a mile (5 for free). I gave him directions to where to tow it and he knew the location. I asked for a "curticy call" to let me know the car was dropped as promised (not done). I had allready given my ph# to him. Well this moring a lady said "when I came in there was a CC# on my desk and I shredded it and there are no reports of that truck. I then called the police to see if any trucks had been impunded. They said no. I called them back and told them the situatuin and they said we will do it now, but the price changed to $65 plus $2 a mile....I said do it. I want it off the side of the highway (12 hours later). I never recieved a call, my wife and I went to bed. They said they were so "bussy and he had 17 cars to do". I said "I dont care if you had 10,000, he said he would get my car in 20-30 minutes. NOT DONE. NO CALL, NO PICKUP, INFLATED RATE. HOPEFULLY YOU WILL HAVE A BETTER EXPERIENCE. IF THEY FOLLOW UP AND CUT ME A BREAK I WILL EDIT THIS MESSAGE. But as for now, verry T.O'd. From.. upset customer- J.C.S.III

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sherrickahudson

Reviews: 17

Quick Service

I am familiar w/this company because I deal w/them on a daily basis for my job. Quick response time!

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sawyer_ja

Reviews: 9

help when you're in a jam

The company was recommended by my mechanic. They came a long distance without a second thought to help me when I was in a jam. All around good people.

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tcolleenadams

Reviews: 8

These guys are Great!

This company is great! There reliable and trustworthy. My family has trusted them for years and recomend them to anyone and everyone. They don't push you around and every person weve been in contact with has been nice and they know what there doing.

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Woodwoman

Reviews: 8

Could use some inprovement

Could use some improvement on customer service.

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