We prefer to see Neal the PA instead of any of the Doctors. He takes his time, always remembers his patients, he is extremely personable. We have been going to see Neal for 10 years! The office staff is great about working you in when you need an appointment right away.
Posted: 10/15/2007 • Last edited: 1/02/2008 • Link to this review
We have tried to be compliant and use the insurance company's closest primary care provider, but this group in not worth saving the $2.54 per gallon of gas to stay in town. They made us go to emergency room for care after auto accident because they wouldn't even make call to see if primary insurance would pay to keep them from having problems about who pays (which later when I called the insurance said this group knew better and primary insurance would have paid). They make it difficult to obtain your personal records and are a bit snooty about why you want your own records. Just this week my wife went in with appointment which she had to fast for and they left her in waiting room for hour when they forgot about her as others went in before that arrived without appointment. They appear to have customer no service down to a science and thoroughly enjoy their patient's frustration and pain. I will not allow them to collect another monthly fee from my insurance as we will change PCPs and encourage others to look elsewhere for a group that have not structured their policies and care purposely to inflict additional pain on the patient. This group and others like it are reason why people want the government to get involved.
Posted: 3/16/2007 • Last edited: 1/08/2014 • Link to this review