We hired Juan and company to replace lawn, add DG in place of some grass and a new sprinkler system. Except for first day, his men arrived between 10-11 and left by 2 with an hour for lunch. Often they didn't show up at all. They didn't remove tree roots which would have grown up in DG, lawn, or raised up the new sprinkler pipes. Poor communication between Juan, supervisor and the workers. Only after speaking to Juan several times did work level change (temporarily). Very stressful experience for us for the 2 1/2 months to complete.
Posted: 2/18/2016 • Link to this review
We thought that our relationship with this client was great we agreed to buy equipment from them during the project and we are concerned that they would write a review like this since the only time they mentioned communicating more was during our follow up call to find out if everything was going well. As a policy, we never tell a client that we will be 100% dedicated to their project. Project time frame is based on what our business can manage for 2-3 jobs. As a small business we wouldn't be able to operate with one small project going at a time and since our project resources are used at multiple project locations, they may be gone from time to time. We also rely on our worker's to get material/deliveries to multiple projects, so they aren't always "leaving for lunch." Company policy on project timeframes: If we go over the contracted time, we will pay for project completion with no additional funds from the client which keeps it in our best interest to complete a project within the contracted time. We ask that our clients communicate with the contractor only as the workers have been told what is expected and any other message from any other source will inevitably cause misinterpretation and confusion. Tree roots were not a part of the contract signed by the client and are an additional cost. The homeowner took it upon himself to dig at the roots prior to our company completing the irrigation. Maple varieties will have massive root systems, not recommended for small areas. We admit the project was not completed by Feb 1, which was 42 days (no weekends/holidays) from Dec 1, as signed for in the contract. Since illness rarely picks a convenient time, we approached the client with a request to leave the project, unexpectedly, for 19 days in order to fly home to care for our mother (our last parent/grandparent to our children) after a heart valve replacement and two bypasses. The client agreed to the absence and if they had not, we would not have stopped the projects. Our business is small, family owned and we do not have the manpower to continue a project during an absence and still give the project the needed skill and detail it deserves. Upon return from medical leave, there were heavy storms which caused several more days of delay to the project which is defined in our contract under Delays; stormy and inclement weather. After the number of holidays, storms, and the unexpected medical leave, we are proud of our company for completing the project with just one day over the agreed to time. Honestly, we don't look back and think, "Gosh, wish my mom would have picked a better time for her heart to fail." The three clients we had over this period of time have amazed us with their lack of compassion. If faced with another decision like this, to ask clients for a break from their projects to care for a loved one, we won't hesitate to ask no matter what it takes to fix it when we return, because family and faith will always come first.
My family are very happy on how our backyard turned out. Juan and his crew did a great job. He address our concerns, worked very well with us. Project cost is very reasonable. Work with quality, trustworthy and very reliable. Provide guidance on potential issues and tailor service based on our needs. Will definitely recommend them to friends and neighbors.
Posted: 10/04/2012 • Link to this review
We were very comfortable with Juan from the start. He was courteous, professional, and always communicated with us during the project. His guys worked hard and were always respectful of our property. We are very pleased with the final product and thank Juan and his team for a job well done! - The Sandovals
Posted: 6/22/2012 • Link to this review
I would not recommend this contractor. He used cheap piping for my firepit which ran under the uneven flagstone patio he put in. 2 years later the gas pipes rusted under the patio and now I have been leaking gas for who knows how long. I have to get the pipes to my fire pit and BBQ redone.
Posted: 5/09/2010 • Link to this review
Since we haven't been contacted to rectify any issues, this review comes as a surprise to us. We have reviewed our records of previous projects and do not find any projects from two years ago that had flagstone, a barbecue, and a fire pit installed at the same time.
All of the piping and irrigation that we use is of the best standard, purchased from San Diego area established businesses. All gas piping is inspected and passed by the City of San Diego before the pipes are covered and the projects are completed.
Our flagstone is installed on top of concrete, creating a level foundation for the flagstone. The concrete is installed by professional pumping and finishing contractors. Flagstone is a rock and each piece is unique and a different size and shape, which adds to the beauty of a patio.
If the installation is truly our error, we would be more than happy to review the situation and make corrections to our work. We only need to be contacted.
Juan did a great job of explaining what work needed to be done and what the options were for our particular yard. His team was very clean and the finished product was great. Juan's prices were by far the most reasonable. We are extremely pleased with the outcome of our yard. We have recommended Juan and his team to our friends that are looking at re-landscaping their yard!!!
Posted: 1/17/2010 • Link to this review
Hiring a landscape contractor was a stressful and scary process. As soon as we met Juan, we knew we had found the right company for the job. Lawns & Beyond did a spectacular job. We had a lot of work to be done, all new installation, with a tight deadline as we had company coming to town. Lawns & Beyond met the deadline, stayed within the original estimated contract, and the work is beautiful. I was very comfortable with the communication and constant contact. Now we get to sit back and enjoy it all! Thank you Lawns & Beyond!
Posted: 9/10/2009 • Link to this review
Juan Majalca of Lawns & Beyond along with his crew completed our front yard with a wall eight days ahead of his deadline. The work is fantastic and it has increased our home value. A neighbor (suspected) had turned off my sprinkler system and our "new" sod had not received water for 3 days, this caused some brown spots. Juan's crew replaced the grass at his expense. This is the simple value of a true company. Respectfully Michael Hudgins
Posted: 8/30/2009 • Link to this review
Anyone is welcome to visit my yard and see first hand the quality of workmanship sadly lacking. Not a level line anywhere, dead sod, pile of rocks sadly called a pond. Pond pump installed stopped working in 2 weeks forcing myself to install a new one. Truly a disaster. If you're smart you'll stay away. Currently filing a complaint with the State Contractors Licensing Board and meeting with my Atty. this week. Main thing here is making sure no one else is taken advantage of, especially the elderly. Save yourself some real misery and a headache.
Posted: 7/26/2009 • Link to this review
This customer was very happy with the project until the end when she refused to pay her bill for work done. The contract was immediately sent to collections, and the owner now has a mechanic's lien on their property. At the completion of the $4,600 project of water feature with pond, pump, and rocks; and landscape blocks around a "semi-circle" of sod with flagstone, the customer said, "I don't think my husband will like it, how about I pay you $2500?" We had never met the husband and had no indication that he was involved in the process.
As for not a level line, the property is well over 30 years old and the portion that Lawns & Beyond built with the landscape blocks and sod is level and nicely done. We were not responsible for the rest of her property.
A small amount of sod was installed inside the landscape blocks, nowhere else on the property. The original bid had sod for the whole property and an irrigation system installation. The customer made the decision to not have irrigation installed and said that she would hand water the small amount of sod that was eventually installed. Dead sod = No water.
The water feature was built to her request including the size and rock type that she chose. One of her comments during the work was, "That looks great!" And at her request, we expanded the size of the water feature. We were never called about a pump breaking, needing fixed or replaced. The new pump was in working condition when we left the property and the materials used were of excellent quality just as we use in all of our jobs. I suppose I wouldn't call to have something fixed that I didn't pay for either.
Click here or paste link to see pictures: http://picasaweb.google.com/heyqlk/ProjectPhotosKudzu?feat=directlink