My husband and I found the entire Leak Squad personal to be very friendly, professional, and helpful in fixing the issues we had with a pool leak. The office manager was very thorough in explaining the company services. She even explained a simple test we could do ourselves to determine whether we had a leak and required the company's services. The test was called a bucket test and is explained on the company's website. The technician was able to pinpoint and repair the leak quickly, saving us money in additional water expense. The Operations Manager was readily available to answer any questions / concerns we may have had. As far as pricing was concerned, we found Leak Squad comparable to other Leak Detection services we evaluated. Thank you Leak Squad for your great service!!!!
Posted: 6/12/2013 • Link to this review
Leak Squad has done close to 10,000 leak detections and counting. We have made every attempt to make things right with the two customers below. Leak Squad employees are professional and work very hard to accurately locate each leak. Leak Squad Team
Posted: 6/11/2013 • Link to this review
These clowns did the same thing to me as other reviews ... they misdiagnosed the leak and caused me to put unnecessary holes in my pool deck. They offered no apologies and would not help cover the cost to repair .... you are better off just tearing up your pool to find a leak than hiring theses clowns.
Posted: 4/07/2013 • Last edited: 6/11/2013 • Link to this review
They caused damage to my pool equipment, left w/o testing re-assembly, and allowed 100's of gallons of water to leak causing unknown amount of damage to my house foundation. Then came the bad part ..... they incorrectly diagnosed the real pool leak ... causing me to tear up my pool deck for no reason (cost $1500 to repair). When I complained, they came back out and found the real leak 20 ft away on a completely different line. Their response to this great service ... "sorry about your troubles". They have one good employee (Vince). The rest of the service guys are dangerous .... I tried BBB and ROC but they operate w/o a contractor license under the handy man state law .... BE WARNED ... VERY WARNED.
Posted: 3/19/2013 • Last edited: 6/11/2013 • Link to this review
The Leak Squad was timely, very professional and once they started they stayed on top of getting the leak fixed. We were very pleased with the outcome. Thank you Vic! As a side note to the homeowner: If you can do some work on your own prior to calling the Leak Squad to pinpoint your leak, it will greatly save you on your bill and help you get your leak fixed more quickly. These guys are very, very good at what they do, and very knowledgable, but like all companies that work on leaks, their expertise comes at a higher price than standard pool maintainance.
Posted: 10/30/2010 • Last edited: 4/11/2013 • Link to this review