I have been a patient of Dr. Roger Lee for the past 10 years or so. I do not have any complaint with his care. He has always listened to me and never "brushed off" my concerns. My only complaint was that the wait to see him seemed to be overly long. Today, I called to see how far behind he was. The receptionist, or whoever answered the phone, said he was running approximately one hour. I told her that I was going to come in a little later so that I did not have to leave work earlier than necessary and would not have to wait in the reception area for as long. She agreed. When I arrived, I was told by the receptionist, don't know if it was the same one I spoke with, that Dr. Roger Lee would not see me and I would have to reschedule because I was late!!!! To say I was livid is an understatement. You would have thought she would have told me on the phone that that was a possibility. I asked to see Dr. Lee and she just ignored me. I could understand if I was a new patient or had not called ahead!!! It's okay to have me sit in the reception area for over an hour, but God forbid I try to adjust the time to help my schedule. SHAME ON YOU DR. ROGER LEE!!!!!!!!!!!
Posted: 5/31/2013 • Link to this review
I'm not sure what "counts" is talking about but I've never had a problem. When I did have a problem with my insurance one time the office worked with me until it was straightened out. The doctor is a very nice gentleman and takes the time to listen to you which is unique since so often doctors usually just rush in and rush out. I never once felt rushed and was given all the time I needed. I'm very happy with Dr. Lee and his staff. I would suggest to "counts" to talk to the Dr. or his office manager instead of writing mean things on the internet. I bet your problem would have been resolved by now. Keep up the good work, Dr. Lee!
Posted: 10/11/2009 • Link to this review
Big problem with insurance claim. Cant get in touch with office staff or billing Dept. to try to straighten out a claim for insurance. Also the staff in the office is very rude and is of no help.
Posted: 11/21/2008 • Last edited: 10/11/2009 • Link to this review