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This company moved me from Texas to Florida. They showed up on time, but did not bring a big enough truck and left some of my belongings behind. Also, several items were damaged. Doug was proud of packing the truck, but the items toward the rear were more or less thrown in. The team that moved me was good. They were professional and pleasant. After I filed a claim for damages, I got the runaround and eventually a minimal settlement of roughly 20% of the damage. I was told an outside company evaluated my claim. I asked repeatedly for the name of the company and never received any response, until Doug finally wrote stating "Chirs (sic), I decline to provide you with any further information. The file is closed." This company was ill-equipped to handle my job. They damaged several items including antiques. They said they were not responsible. They have not been honest in dealing with my claims or responded in a timely manner. After several weeks of attempting to resolve my claim, I filed a review on Google. After the review was filed, Doug contacted me, finally ready to talk. He said he would settle with me AFTER I removed the Google review. I gave my word that I would remove it, but it was too hard to get any response from him to remove it up front. This company is extremely difficult to work with. DOCUMENT EVERYTHING! For more details, see my review on Angie's List.
Posted: 11/14/2012 • Link to this review