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Angel Vasquez is fantastic. Every time I arrive for service, he comes outside and greets me immediately. Even if I have no appointment, which has happened 2 times in the last couple of months. He is extremely thorough and always helpful. He always follows through and makes the experience so easy. Lexus Santa Monica service overall is always excellent. Every employee I have worked with, and over the last year that's probably 10 or so different people, are efficient and friendly. In the 15-20 years that I have frequented this dealership, I have never had a bad experience.
Area Santa Monica, CA
Cost $250 - $499
Date March 2017
Posted: 3/24/2017 • Link to this review
Joe Broytman at Lexus Santa Monica service center was excellent in informing me of the issues with my car and even offered to price match my tires with the local competitors. I very much appreciated his knowledge and honesty. In addition, the other team members I interacted with in the service center were extremely helpful and courteous. Thank you for having a wonderful team. Kelli
Posted: 3/21/2017 • Link to this review
Patrick Levenson at Lexus Santa Monica service center provides by far the best customer service out of all Representatives I have encountered. He makes my car service issues as low hassle and cost efficient as possible every time something comes up. 5 stars
Posted: 3/13/2017 • Link to this review
George Morales was excellent with help communicating and fairness to me. I had an excellent experience. George Moreles is just like his name...Morales, good values and ethics . Susan kudo
Checked out my car for electric issues
Area Pacific Palisades, CA
Cost Less than $250
Date March 2017
Posted: 3/07/2017 • Link to this review
Angel Vazquez has been taking care of our needs for many years now and especially great care of my wife Elaine. He is available even when we had a major problem when we were out of town and saved us big time with his knowledge and actions He is the reason that we will buy the new 500LS when it comes out.
Posted: 3/06/2017 • Link to this review
I couldn't be any happier with my service agent Joe Broytman at Lexus Santa Monica. I came in with my girlfriend to service both of our Lexus and the whole experience was effortless. Joe took care of everything and made sure he updated us when our vehicles were ready. I would recommend this location and Joe as an agent to service your lexus to anyone and anytime!
Posted: 2/06/2017 • Link to this review
My battery light was on (only 1yr old). So I drove over to Santa Monica Lexus Service (my service center). Angel Vasquez was the service person I saw. He was very busy that day, however he provided me with great service. He had me wait while they ran tests, and then got me a loaner as it was taking longer than they thought. He later informed me that I needed an alternator and would need the car overnight. He contacted the extended warranty company. The next day he kept me posted on the progress and when the car would be ready. Thank you Angel for your help.!! Merle Newman
Posted: 2/04/2017 • Link to this review
Joe Broytman greatest me with a smile at 730 in the morning! So helpful and professional and efficient!!! He handled everything and was so great with all of my questions. I am Super grateful for him and the service dept at Lexus Santa Monica. Everyone is so helpful and polite and kind and in a great mood!! They seem so happy:)
5000 mile service and alignment.
Posted: 1/16/2017 • Link to this review