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Liberty Disposal Services Inc

3950 Cobb Pkwy NW 
Acworth, GA 30101
Phone: (770) 529-3345
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Liberty Disposal Services Inc Liberty Disposal Services Inc : Debris & Waste Removal, Acworth, GA



Reviews
Reviews: 1

Posted on 12/15/2010

After American Disposal "merger"....
Now that Liberty Disposal has been "merged" with Amerian Disposal as of August 2010, I can't sing praises. In fact, I have had invoicing issues with American ever since they took over. Like another poster, I didn't know about the merger beforehand and my credit card payment was rejected. They add fees without explanation or justification. I was charged a fee because Amerian failed to cancel my service, even though they picked up my trash bin before the next service period and are charging me for the cancelled service period. You can NEVER get the fees removed because they will invoice you for ADDITIONAL unexplained fees months later. Then, they add fees on top of the unwarranted fees. I also got the threatening collections email. I faxed all my communications to them, so I have a log. They have an F rating by BBB. I am ready to be another complaint to BBB. I will advise my HOA to ban them from consideration as a preferred vendor. If this persists, I will go to small claims court.
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Reviews: 14

Posted on 11/23/2010

Once they merged with American Disposal, blech
Liberty Disposal merged with American Disposaland that is when the problems began. After being charged at the wrong time, then having them credit it back- I then get an ugly letter saying they are going to turn me over to a credit agency if I don't pay in 5 days. Guess what- my auto-pay was on Amex,but they don't take Amex nowbut there was no call or letter to let me know that. There are so many options for trash pickup, I do not need the constant billing hassle. I am taking my business elsewhere....
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Reviews: 16

Posted on 8/23/2010

RECYCLING RIP-OFF -- THEY THROW IT AWAY!
In short: 1) This company puts recycling in the garbage. We saw them do it multiple times. We followed the same truck to the next neighborhood where they then picked up the regular trash. Basically, they alternate picking up trash in one neighborhood with recycling in the next, mixing garbage with recycling, which can only mean one thing -- they don't recycle!
2) They claim to be a local business, but that's not true. Liberty is from NJ and they've recently been bought out by American Waste from Virgina.
3) We signed up because it was cheap, at first at least. The price goes up every year though.
4) When I called to cancel the service I was charged with a cancellation fee of $25. On their website and fliers they advertise "no hidden fees". Um, that's a hidden fee alright.

We've since switched back to Trashbusters. It's a little more, but they pick up your trash twice a week and they actually recycle, which is nice. And if you ever have extra junk, they'll take it all without any questions. Wish we had never went with Liberty, it wasn't very liberating, ha!
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Reviews: 4

Posted on 8/16/2010

Overpriced, unorganized, not who they once were!
I was a loyal customer for years (the owner knocked on my door back when they were a startup), but was tired of rate increases (from $45 to $59!) and disorganization. When North Metro offered me free *weekly* roll-cart recyling (something Libery doesn't offer) and a $36 pricetag, guaranteed, I switched. When I called to cancel, Liberty was incredibly rude, billed my credit card $30 for cleaning/picking up my unusable can, and refused to give me the name of someone else I could talk to about it. 20 days and $30 later, NO ONE has come to pickup the can. This company is not what it used to be. The trucks don't even say Liberty anymore. It's sad to see that happen to what was once a great local business, but STAY AWAY.

Update: Filed complaint with Better Business Bureau, and Liberty never responded to either of us. Indicative of their service level.
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Reviews: 1

Posted on 6/30/2010

GREAT SERVICE
I have been with Liberty for 3 years now and NEVER HAPPIER. I got a knock on my door from one of these crazy door sales people from CYCLE WORKS so I told them no thanks but I need a lower rate. I checked out their reviews then called Liberty and they matched the rate. I have never had to call once except this time. GREAT SERVICE.
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