Liberty Toyota Scion

This is the worst car buying experience we have ever had. Salesman didn't know anything, promises were never kept, the car rattled from day one and scratched just looking at it. We were told it was our fault because we bought a dark colored car - seriously? They tried for weeks and weeks to fix the sun roof rattle and the windows rattling with little success. The last straw was when we noticed all of the chrome had started to rust and we were told that it was the chemicals that they use on the road and that we shouldn't drive when its snowing. We had this 2011 Highlander for 7 months, we traded it for a 2012 BMW yesterday. We were treated like human beings by BMW and are thanking our lucky stars that we never have to deal with LARRY H. MILLER TOYOTA AGAIN. GOOD RIDANCE!

Damaged my brand new car during a routine service. Toyota acknowledged the damaged and had me bring it in to fix it -the dashboard was scratched and it was very noticable. I brought my car in and they simply rubbed armorall on it. NOT ACCETABLE. As soon as the armorall wears off the scratch is noticable again. They also refused to fix a paint chip covered under the warranty. It was very obvious that nothing struck the vehilce but there happen to be a lack of primer under the paint chip (minor paint flaw) but they refused to fix it despite me even having a bumper to bumper landocar warranty.The shuttle service has REFUSED to pick me up even 20 minutes before closing. Driver stated, "if I pick you up, I may not get off on time". WOW, HOW PROFFESIONAL HUH?The car has been returned FILTHY to me on numerous occasions despite me turning it in clean.If you react in any other way besides satisfied on their surveys, they take it out on your service guy, which is not OKAY! HOW IS IT HIS FAULT? I spoke to the general manager, he is completely useless.

I bought a used car from these guys who promised to have a new timing belt and water pump installed as part of the purchase. When I happened to stop at another dealership because of noise, they said the intended work had never been done. When I confronted the salesman, he said to bring it in on a certain day. On that day, I took off from work and the sale guy never bothered to call me back. In fact, it took 2 hrs to get a sales mgr who then never got back to me. Toyota makes a great product. I have owned lots of these cars. But this dealership is one of the worst experiences I have ever had. I would strongly recommend going elsewhere.

Resolved an issue- we appreciate the effort by Liberty Toyota