Yesterday my wife phoned me at 11:30 am to say someone had smashed her car window. Hennessy Lexus recommended Lightning and I called and talked to Ray. He was great, and we made an appointment at 2 pm for my wife for the repair. Later she said they were as nice as could be. High praise, in my book. Thanks, Ray!
Posted: 12/08/2015 • Link to this review
After having my front windshield replaced/repaired 3 times by another glass repair shop - I was referred to LIGHTNING AUTO GLASS. I wish I would have been sent here first. The staff is knowledgeable, professional, friendly and I FINALLY got my Lexus windshield repaired perfectly! Thank you so much! Ann F.
Posted: 8/27/2015 • Link to this review
AVOID UNLESS YOU WANT A CHEAP JOB AND DON'T CARE ABOUT THE RESULTS--and if you have lots of time to keep coming back. THIS TOOK FOUR (4) TRIPS, and a second windshield, and still they broke roof trim clips that they did not fix and THEY PREY ON THE IDEA THAT THE CUSTOMER WOULD JUST GIVE UP rather than keep coming back to get matter fixed. The rubber STILL (After 4th trip and second windshield) does not fit against window, and it appears that they are using a replacement window from a slightly different model year. First I was told it was my car's problem (how does the same problem happen at the same place on both roof pillars?). Then the Owner says "it will lay down when it sits in the sun this summer! The Stuff they tell you to get you to move on! First I was told that there was nothing to do, then Trip 3 the owners saw that the windshield was not installed properly. On second windshield, the trim fits a little better, but the company BROKE a TRIM CLIP on the roof trim when they raised the windshield trim! THESE GUYS AS JUST LOW-LEVEL WINDOW REPLACEMENT COMPANY. HAD I SIMPLY PAID A LITTLE MORE TO SA**LITE, I am certain that this would not have happened.
Posted: 2/28/2013 • Last edited: 8/27/2015 • Link to this review
A rock cracked my sunroof outside of Chattanooga as I was driving to Florida. I called Matt at Lightning Auto Glass from the highway. He directed me to Lightning's Chamblee location, covered my shattered sunroof to protect the interior from the rain, and arranged to have a replacement sunroof ready for installation the next morning. Matt and all the other employees were helpful, kind and efficient. I was thoroughly satisfied!
Posted: 1/17/2013 • Last edited: 4/28/2015 • Link to this review
I had previously dealt with another company that tried to up-sell me on a gasket after quoting me a price over the phone. Lightning did not do that. They were polite, prompt, and did an excelent job, including replacing the gasket for the price quoted. The price quoted was comparable to the price quoted by the company that tried to up-sell me. I will definitely use Lightning auto glass again.
Posted: 6/29/2011 • Last edited: 4/28/2015 • Link to this review
They were all very polite, responsive and even though they didn't handle what my car's problem was, they called me and told me they'd take it to someone they knew who did the repair. They did an excellent job and the price was reasonable. Thank you Aaron and Kelsy for a great job.
Posted: 2/06/2009 • Last edited: 4/28/2015 • Link to this review
I have worked in retail, and have worked for public agencies for the last 17 years. I know how hard it can be to make folks happy. AND I have high standards; I expect people to do their job--well. These guys are the best; I wouldn't take my vehicles anywhere else. Period.
Posted: 11/18/2008 • Last edited: 4/28/2015 • Link to this review
These guys really know what they are doing. They are experienced and explained everything to me beforehand and followed through with everything they had promised. The service was quick, and the staff was efficient. They took care of all of the insurance paperwork, and all I had to pay was my deductible. I was very satisfied--highly recommend this company.
Posted: 8/12/2008 • Last edited: 4/28/2015 • Link to this review
When they finished working on my car, they parked it in a spot where the only way to get out was to back up, but there was a fire hydrant that they did not point out to us. Why would you block a car in and not allow for an unobstructed exit? So I backed up, looking in my mirrors to make sure the way was clear, and I hit the hydrant. When I nicely approached them, their rude and dismissive response was "call the city. they put it there." I was shocked they would respond this way, and I told them they should tell people it is there. The guy said "yeah, well, you should look where youre going." You cant see a hydrant in your rear view mirrors. When I walked up to my car, I was inspecting the work they did, not making sure they parked my car where I could get out. They were rude and dismissive and I will never use them again. And now I question the quality of the work that was done on my car. Sept 2009 - I worked with them again and they were much better.
Posted: 6/09/2008 • Last edited: 4/28/2015 • Link to this review
I fell victim to an unfortunate window-bash-and-grab loser last night and needed a replacement asap. Upon ringing the [overpriced] dealership and a few other [no-service]service providers in the auto-window replacement arena, I came upon Lightning Auto Glass in Chamblee. Aaron answered with a cheerful voice. He addressed me by name and said he could have necessary inventory shipped to the shop and available to install...get this...IN LESS THAN TWO HOURS. His price was not the lowest but well within the range of what I thought was fair. And, he offered to install it as soon as I could get there. When I arrived, I was again greeted by first name, escorted to the shop for a first-hand look at what they would do in the replacement process and within 30mins, was on my way to the office. These guys know their stuff...are reasonable, personable and trustworthy. I'll go back when I need any auto glass work done...you should too!
Posted: 11/02/2007 • Last edited: 4/28/2015 • Link to this review
They did a great job tinting my windows. I showed up for my appointment and they got started right away. The quality is great, i have not had any peeling nor bubbles or discoloration. They did an all around great job for a good price.
Posted: 10/01/2007 • Last edited: 4/28/2015 • Link to this review