We are a locally owned and operated, family based business that specializes in front door refinishing. We cater to wood and fiberglass door refinishing and repair. Additional services include but are not limited to hardware polishing and replacement, weather strip installation, trim, transom and sidelite refinishing. All work is completed on-site and in a single day. We have low competitive prices and current specials every time you call. We are flexible on times and days to better serve our.. customers. BBB Accredited Business A Rating.VIEW MORE »VIEW LESS »
Initially satisfied with their work. Unfortunately after one year we had total failure of their stain and Sealing on our garage doors and trellis. We were told it would be three to five years before we needed a touch up. They saw the failures and agreed that there was a issue with the application. After 2 months of trying to work with them to get it fixed, even agreeing to pay for some of the repairs to get it done right, they have provided nothing but stall tactics. It is clear they have no intention of working with an unsatisfied customer to make things right. Buyer beware! They also operate under the company name Refinishing a Door.
Like a new door again ( aka Refinishing a Door) did some exterior wood staining at my home in Katy, TX.
Area Katy, TX
Date October 2015
Posted: 3/24/2017 • Link to this review
I called scheduled an appt and negotiated the price. They never showed up for the job and only got to voice mail when I called. Finally 2 hrs after my scheduled time I was called and told I would not be able to get service that day due to under-staffing and time constraints. But I could reschedule for a later date (1-2 weeks later). Tried calling again to work something out and was hung up on and not the calls go directly to voice mail. Very unprofessional company and BAD customer service and support.
Posted: 5/21/2014 • Link to this review
Re-surfaced my fiberglass door and within a few days it began chipping and flaking. Had them come out again and redo the job only to have it happen again. They installed a free weather strip which has limited to the door from opening/closing without great force, even after being adjusted. My main problem is the crew redid the door the second time and spilled chemicals in my yard destroying area's of my grass as well as washed out a bucket using my hose. The bucket also had chemicals (stain, etc) which they got on the side of my house and again, killed a small portion of my lawn. Repeated phone calls (6) and just kept being told they would call back to schedule an appointment to fix the situation. Never responded. Terrible business practice.
Posted: 2/10/2012 • Link to this review
Had appointment last Tuesday (1/10) at 10 AM. I call at 10 AM and they say they are running late and will be there by noon. 3 PM comes so I call again and they say too cold so they can't come out and need to reschedule. Why didn't they tell me that at 10 AM? So I reschedule to today (1/19) at 10:30 AM and give them another chance. I call at 9:30 AM and they confirm that they are on the way and will be there before 10:30 AM. 11 AM rolls around and I call and find out they're having car trouble and they're looking for another crew to come out. I don't know what to believe and as of now I have no confidence this company will follow through on anything. If I could give a 0 star rating I would. Even if door is finally done today, it is not worth the hassle and uncertainty because you never know what may or may not happen.
Posted: 1/19/2012 • Link to this review
My doors look great! I have 8' double doors that were in bad shape. They had them smooth and completely refinished in less than 5 hours. Doors were removed and heavy plastic sheeting was put up to close the house. All messes were cleaned up. I did find after they left that my alarm wasn't working, the result of the magnet in the top of the door having fallen out during refinishing. They went out of their way to come back and search the lawn for it, found it and made sure my alarm system was working before leaving. I would definately recommend them. 5 stars!!!
Posted: 6/12/2009 • Link to this review
* By Appointment Only