I asked the 3 men staffing the store (I was 1 of 2 customers) to look up a spa filter for me (bought the spa there). They said they did, then brought me the wrong one and argued when I told them it was wrong. Then the manager came over and told me next time to bring the sopping wet, scummy filter to the store with me because they didn't have a half hour to look up such things on their computer for me. Do they not realize that their clientele is moneyed and educated and will not tolerate such poor customer service. After having spent over $20,000 in this store over the past 18 years, I will never, ever buy so much as a rubber ducky there again.
Posted: 7/06/2009 • Link to this review