The clasp of my necklace broke and I took it to Living Stone Jewelry to have it fixed. They fixed it and charged me $70.00 because it was real gold. They claim that the clasp is indestructible. About 6 months after, the clasp broke again and I took it in for them to fix it and to guarantee their work. Since I did not have the receipt, they refused to fix it for free, claiming that they do not remember fixing the necklace. I paid again to have them fix it. After 6 months, the clasp broke again and I took it to them, this time with the receipt. They still refused to guarantee their work and product, saying that the receipt is invaluable and meant nothing. If I were to have it fixed, they will have to charge full price for it.
Posted: 11/09/2009 • Link to this review