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Longhorn Steam Team

(512) 251-1919 austin.citysearch.com...

17118 Ardisia DrPflugerville, TX 78660 map it »

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Do Not Use Longhorn Steam Team, 4/09/2008

I used Longhorn Steam Team once & they pestered me until I pre-paid maint. In Oct I scheduled a cleaning for Thanksgiving. I made an appt for Mon before Thanksgiving. They called on Fri to confirm.... Mon no cleaners had arrived by 9:45 I called. They were waiting for my call, they didnít have my phone number; the truck was in the shop. I resched. for Tues. No cleaners by 9:05 I called & got voice mail. I left 3 message asking where they where. At 10:15 the owner called, the crew had an accident but he was on his way now. 1 1/2 hours later he showed up asked to see my coupon looked at it & went to his truck to call in. I waited for him & after some time I saw that he had left. We called the office several times & finally they said that the owner got an emergency hospital call. They did not ever clean our carpets. I planned several chores for the 3 days before Thanksgiving. Instead I spent 2 mornings waiting. I have never gotten any response to calls or letters from them to resolve this

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GailLynn

Reviews: 2

Do Not Use Longhorn Steam Team

I used Longhorn Steam Team once & they pestered me until I pre-paid maint. In Oct I scheduled a cleaning for Thanksgiving. I made an appt for Mon before Thanksgiving. They called on Fri to confirm. Mon no cleaners had arrived by 9:45 I called. They were waiting for my call, they didnít have my phone number; the truck was in the shop. I resched. for Tues. No cleaners by 9:05 I called & got voice mail. I left 3 message asking where they where. At 10:15 the owner called, the crew had an accident but he was on his way now. 1 1/2 hours later he showed up asked to see my coupon looked at it & went to his truck to call in. I waited for him & after some time I saw that he had left. We called the office several times & finally they said that the owner got an emergency hospital call. They did not ever clean our carpets. I planned several chores for the 3 days before Thanksgiving. Instead I spent 2 mornings waiting. I have never gotten any response to calls or letters from them to resolve this

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