I've had three different cars I've taken to Lou's in the past three years. I was sure the transmission was gone on my Mercury, but it turned out to be a simple and inexpensive fix. I had a Buick making an awful noise and was told it was just my motor mounts and my Chrysler wasn't shifting properly and it turned out to be just a loose wire. On all cars, I could have been taken by a dishonest transmission shop, but these guys were honest with me concerning my problems. I recommend them to anyone with car problems.
Posted: 11/16/2011 • Link to this review
They always answer any questions I have and I always have questions. The service is professional and always friendly. My Mother and I have been going here for years and we are ecstatic with the service. Also, if I need something that they don't do there, they refer me to other great businesses. All I can say is thank you.
Posted: 11/08/2011 • Link to this review
I recently received an oil change service from the Lou's. I have heard great things about them from everyone I know, it was a very pleasing experience for me as well. Whenever I asked several questions about details of car repairing, the staff answered everything friendly, and the price was reasonable. I highly recommend this shop for everybody, and will be returning as well.
Posted: 11/01/2011 • Link to this review
My a/c stopped working in the middle of summer. I dropped it off at Lou's and got a ride to work. In a couple of hours they called and said they recharged my a/c but something else was keeping it from working and they needed more time. Right as I was about to get a ride home, they called me again and said my car was ready. I paid the bill and drove home with the the a/c cranked!
Posted: 10/28/2011 • Link to this review
I was told by several people that I needed a new transmission in my 98 Chevrolet Silverado. When I took my truck to my mechanic, he referred me to Lou's Total Car Care. They checked it out and told me it was a solenoid, or something like that. They had the part in stock and fixed it the same day. These guys are awesome.
Posted: 10/18/2011 • Link to this review
Took my car in because of some serious wheel noise. I was told that a shield at the wheel had been bent, and all it needed was to be bent back into the original position. No charge. My first and only experience, but leads me to believe this shop can be trusted.
Posted: 10/13/2011 • Link to this review
I'm grateful to Lou for helping me out. I got a flat tire while I was parked at the place across the street from his shop, and he quickly offered to help. He gave my tire some air so I could drive temporarily, and he gave me directions to the tire place down the street. I would have never known there was a tire place so close. Lou was cheerful and charged me nothing. It's so uncommon to see someone who "pays it forward" like that these days.
Posted: 10/07/2011 • Link to this review
Based on my limited experience of having a battery installed and a brake light changed, I highly recommend this shop. Everyone was kind, respectful, and went out of their way to be helpful. The work was done quickly, I was treated fairly, and I would certainly recommend the shop to friends.
Posted: 10/06/2011 • Link to this review
We paid Lou's over $10,000 for repairs on 2 of our cars. They robbed us for at least $3,000 of it. They performed at least $2,000 in unnecessary repairs, charged us for $1,000 in repairs they caused, and upcharged us for parts 400%. Google the name of their company to see this entire story before considering getting your car fixed by them.
Posted: 7/28/2010 • Link to this review