They used to be great, and it pains me to have to write this review. However, the people who made it great no longer work there, and the loss of Dr. Kevin Brantly was the final nail in the coffin. Here is a prim example of the poor quality of care you can expect from this practice. We had rescued a kitten and took it to LT for the initial examination. The day before his follow-up he developed an upper respiratory tract infection with a high fever and complete loss of appetite. LT couldn't see him that morning, I had an unavoidable legal obligation that afternoon, and there is no way I could drop him off and leave. So, I begged them to phone in a 1 day supply of antibiotic so as not to delay therapy, and I would bring him in the next day. I was told by this very belligerent tech, Matthew, that it was against the law to do that, that he would go to jail. True, a tech can't prescribe, but then he stated that by law the vet couldn't either. This is a complete and total lie. As long as there is an established and current relationship with the practice, then the vet can prescribe without immediately seeing the patient. When I tried to bring these facts to Matthew's attention, he continually interrupted me and eventually disconnected. It's obvious that LT only cares about getting as much money as they can instead of the health and welfare of their patients. Good thing Gwinnett Animal Hospital is around.
Posted: 9/17/2014 • Link to this review
My dog has struggled with allergies for years, so I decided to think outside the box and try alternative treatment. I researched and decided to try NAET, when I called to schedule my appointment I was informed that the vet, Dr. Zook, who works with this treatment was no longer there. False advertising on this website! Then to boot, the receptionist told me they knew where the Vet was but couldn't (or I should say WOULDN'T) tell me. With that type of customer service I am glad I didn't take my pet there! I did find Dr. Zook though, at Gwinnett Animal Hospital, and my dog is now having great success with his allergy relief!
Posted: 3/06/2011 • Link to this review
Thank you for bringing the continuing reference to NAET treatment on our website to our attention. With anywhere from 30-50 active pages at a time on our website, I'm sure you can understand how things can slip through the cracks when we have changes in our staff and treatment offerings. In fact, bringing this to our attention also reminded us that we had not yet added Stem Cell Therapy to the list of surgical treatments that we offer- so thank you again! We have taken care of both treatments on the website- false advertising no, being human yes.
Be it at your local beauty salon or group medical practice, you will find that it is standard business practice not to disclose where your stylist or doctor has moved on to. The same is true in the veterinary field. While losing a stylist, doctor or veterinarian that one has developed a relationship with is always dissapointing, in most cases an equally satisfying (if not more-so) relationship can be developed with a practitioner at the same practice. If not, then as you have discussed, it is usually not too difficult to locate the specific practioner that you are looking for.
We are so pleased to hear that the allergies in your dog have been resolved- natural medicine is indeed a beautiful thing!
First time I went in with my 10 year old pitt bull Dr. Michelle, and Dr. Kevin did a wonderful job on her. She was hit by a car before I got her and the previous owner never had surgery on her hips. After doing acupuncture and some herbs she is like a new pup again. Love you guys! You have a long term client!
Posted: 11/23/2010 • Last edited: 3/06/2011 • Link to this review
I've taken five dogs to this vet office over the last 7 years. There are several doctors at this office and I have found Dr. Kevin is my favorite. Our first experience with Dr. Kevin was an emergency surgery for our 13 year old pit mix that had been attacked by a foster dog. Hours worth of surgery, five layers of staples and hundreds of stitches, or "Big Ol' Dog" now hardly has a scar. Our first experience at this office with this dog was with Dr. Pat, and if it were not for the personable staff and incredibly understanding vet. techs I probably would not have gone back. I'm glad I stuck it out and continued going there.
Posted: 11/20/2010 • Last edited: 3/06/2011 • Link to this review
The vet spent 15 minutes with us and was 30 minutes late, though we were there 15 minutes early (as instructed) to get "every minute" of the hour consult with the vet ($80). We came for a nutritional consult to enhance cancer treatment for our dog. The vet was dismissive, asked minimal questions about the dog's condition and treatment, did not seem to know about chemo treatments, and gave 4 different instructions for different diets then (despite being asked and agreeing) did not write anything down. The instructions ranged from putting 1oz of fish on her existing dry dog food to cooking fish and vegetables, to using a new food and adding vegetables, so they were completely contradictory. We had to call back and get answers to what we were supposed to do (and we're teachers, not usually dimwits about instruction). The vet said he wanted to know whether the supplements or the diet changes would have an impact, but then told us to do both at once. My husband had to suggest that we try the supplements first and then add the diet so we had some kind of control. It was almost like the vet had memory problems. Also, the supplements (which are just added to the bill rather than discussed) were exactly twice the price as online. We paid $30 for ordinary fish oil tablets, $15 at CVS; $60 for vitamins, $25-30 online. The office staff and vet techs, however, were great. We're grateful this alternative is available, but go in forewarned to get better value out of your visit than we did.
Posted: 7/17/2010 • Last edited: 3/06/2011 • Link to this review
Our vet referred my 12 year old dog after trying several treatments for her arthritis. She either didn't respond to the treatment or it upset her stomach. We came here for acupuncture and it seemed like she was responding after early treatments. It turns out that she didn't make the kind of improvements we were all hoping for. I thought it was great that the vet told me that we should have seen improvement by now and since we didn't it was likely that she wasn't going to respond. While I wanted to hear something different, they didn't try to get me to continue a treatment that wasn't working. The acupuncture is expensive and you do have to come back for acupuncture on a regular basis, but the plan is to increase the time between visits, if your dog responds. Dr. Pat and Dr. Kevin have seen our dog and both spent a good bit of time easing her nervousness and helping her to relax before the treatment. I wish our outcome had been better, but they were great to work with and are very caring.
Posted: 3/09/2010 • Last edited: 3/06/2011 • Link to this review
Although I was very happy with the accupuncture, the gold bead implants and the results- I was NOT happy that the vet came in for less than 5 minutes and AFTER I spent $800 on the gold beads spent even less time with me. I had to ASK to speak to her when I came to pick up my dog. I agree with the previous poster- I want to see and talk to a vet if I am going to give every penny extra I have. However, most vets are the same with prices these days- it is highway robbery!
Posted: 6/05/2009 • Last edited: 3/06/2011 • Link to this review
I've been taking my animals to Loving Touch for 8 years. I recommend them to anyone that has a pet. I'm not sure what the person below is talking about when she says Dr. Zook is afraid of her dog. She has been taking care of my sometimes moody Shepherd who is 98 pounds for 8 years! They are a wonderful clinic! Yes, some of the acupuncture and other treatments can add up but I believe that it is your responsibility if money is an issue to ask. This is a wonderful place, their prices are in line with other clinics and they can work wonders.
Posted: 9/16/2007 • Last edited: 3/06/2011 • Link to this review
The staff and vets at Loving Touch gave my old girl great attention in her last few months. She ended up with cancer and they really helped both Glory and myself. Great care and compassion for both us. Many thanks to all the staff.
Posted: 7/11/2007 • Last edited: 3/06/2011 • Link to this review
I have been going to this clinic for 17 years. I have had 3 dogs whose lives have been saved by this clinic. The first dog had been taken to 3 clinics with no help at all and within 15 minutes Dr. Tilghman diagnosed him. I was told by the other clinics that he will live a very short life. Well he lived to be 14!! 2nd dog has auto-immunine disease and once again has a great quality of life due to the care. My last one has seizures and is now stable and doing well. Thanks to the great care and staff at Loving Touch.
Posted: 7/10/2007 • Last edited: 3/06/2011 • Link to this review
Dr Zook was afraid of my dog, had him muzzled and forced into a down to take blood and racked up a $400 bill which turned out to be a total waste. When I realized she was afraid of the softest, easiest going dog in the world I took him elsewhere the next day. Turns out the $100 antibiotic was inappropriate for his staph infection and the blood work which took a week through Loving Touch took one day and cost much less elsewhere. The diagnosis, the Chinese herbs and the treatment protocol were all a waste of time and money. I spent hundreds of dollars here for nothing but the opportunity to learn that going to Loving Touch meant they loved to touch my wallet but not my dog. Don't waste your time as they don't value that there and don't waste your money. A vet who won't even touch your animal should get out of the business.
Posted: 4/20/2007 • Last edited: 3/06/2011 • Link to this review
Please be careful when making a decision for any vet. A positive side to this "center" is holistic options are available. A down side is options are not always explained, nor price. This center is also above average in cost, compared with other vets. Diagnostic services available are less in comparison with other vets. The animal techs are great, however some vets delegate too much to staffers. Animal techs also move the vets along, so if they are running behind, unless you are agressive your visit can be short changed. They can work miracles at Loving Touch, but I can't say care is consistent.
Posted: 4/16/2007 • Last edited: 3/06/2011 • Link to this review
I have had great experiences with this vet for my cats, but they are expensive. Dr. Zook is the best, she takes her time to answer all your questions, and combines traditional with alternative medicine. I went to them on referral from friends who have lived here a long time and taken dogs and cats there with great satisfaction. One doctor there (can't remember her name) is definitely not a cat person, so see Dr. Zook if you have a cat!
Posted: 4/05/2007 • Last edited: 3/06/2011 • Link to this review
I've taken a couple of my pets to Loving Touch. I think my pets received excellent care and overall I was very happy with them. I would suggest two things--cut down on the wait time, and talk to your customers *before* you prescribe the herbal remedies so we know how much you're adding to the bill and can decide for ourselves what's reasonable.
Posted: 12/03/2006 • Last edited: 3/06/2011 • Link to this review
I really the quality of vet care my dog has received from 2 out of the 3 vets we have seen here. I like the holistic approach but seriously- if I am going to drop an average of $150 each time I set foot into this place I want to have a VET spend time with me, answer my questions, and not walk out and send in their VET TECH to answer my questions...and this is at 5pm at night- they are not swamped. The most I have gotten talked to was for 5-7 minutes after my dog had surgery. Geez- thanks...too bad they dont teach customer service/satisfaction at vet school
Posted: 9/21/2006 • Last edited: 3/06/2011 • Link to this review
* By Appointment Only