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Posted on
7/26/2010
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Lazy Employees
I started off at the Buford Lowe’s where I saw a kitchen faucet on display. The Buford Lowe’s plumbing assistance informed me that his store no longer carries that particular faucet, so he looked up the part number and located the same faucet at the Norcross store. He then called the plumbing department at the Norcross store, provided the part number, and was informed that the faucet is available at the Norcross store and has been pulled aside so that I can come and get it. I drove all the way down to the Norcross store only to be told that the faucet is not available. The Norcross assistant said that the Buford assistant never told him what the part number is (this is a lie). My guess is that the Norcross assistant never physically confirmed that the faucet was in his store, and then when I showed up to get the faucet he lied to me (the customer) by blaming the Buford store for the screw-up. With other customers standing in the isle, I thanked him for wasting my time and walked out. I will never shop at that Lowe’s location again. Incompetence, laziness, dishonesty, and disrespect for the customer constitute my Norcross Lowe’s employee experience.
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