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Lowe's Home Improvement

(770) 978-9724 lowes.com »

4855 Stone Mountain HwyLilburn, GA 30047   map »

Business overview

Reviews

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I Got Beat - Keep Your Receipts!, 11/04/2008

I bought wooden external French doors for $1000 (for my deck). A year later the door started to fall apart, literally! I'm usually very diligent at keeping receipts but couldn't find this... particular receipt anywhere:( It was mind-boggling to me that Lowe's didn't have any record of me even purchasing this door. Therefore I had no recourse in trying to get the door fixed/replaced. I am livid and couldn't believe only a year later they had no record of this $1000 purchase. They made me feel like they didn't care about my problem because they were already paid! So, now I'm stuck with this door that I will undoubtedly have to pay someone else to repair:( How do you stay in business with such poor customer service?

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Terrible place to shop, 8/23/2008

Seriously, the people here have no idea about anything in the store. They are always understaffed and the employees all look and act like they are on drugs. Can't find anyone to help you and its... probably better that you don't because you're better off guessing than asking their employees for advice. I only shop here because they frequently undercharge me.

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Displaying 1-2 of 2

Reviews

Kufabufa

Reviews: 5

I Got Beat - Keep Your Receipts!

I bought wooden external French doors for $1000 (for my deck). A year later the door started to fall apart, literally! I'm usually very diligent at keeping receipts but couldn't find this particular receipt anywhere:( It was mind-boggling to me that Lowe's didn't have any record of me even purchasing this door. Therefore I had no recourse in trying to get the door fixed/replaced. I am livid and couldn't believe only a year later they had no record of this $1000 purchase. They made me feel like they didn't care about my problem because they were already paid! So, now I'm stuck with this door that I will undoubtedly have to pay someone else to repair:( How do you stay in business with such poor customer service?

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Billy1

Reviews: 26

Terrible place to shop

Seriously, the people here have no idea about anything in the store. They are always understaffed and the employees all look and act like they are on drugs. Can't find anyone to help you and its probably better that you don't because you're better off guessing than asking their employees for advice. I only shop here because they frequently undercharge me.

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