Be very very careful with these guys, they do not stand behind their products and they sell the same color wood that do not match up because of the way it is cut, pro wood floor installers do not like them , and there is a lot reasons for that, they lure you in with their phony low per sq ft pricing and most of the time it is only a few feet available! They belong in the hall of shame for misleading advertising!
Posted: 10/20/2011 • Link to this review
I ordered 1800 SF of Brazilian Teak manufactured by Bellwood for Lumber Liquidators. Several boxes arrived damaged upon delivery. My installer ran into problems with the install due to the product having two separate millings on the 3/8 teak. I broke my back returning all the boxes that were not opened to exchange them to reorder again with proper milling. . I had to eat the cost of 7 boxes that I had installed and ripped back up ( 1500.00 ) because the store was unwilling to credit me for the boxes that were made useless by the milling problems. I brought in the wood to the manager and it was obvious the milling was different. My installers said never to go with Lumber Liquidators. Just do a search online and you will read horror stories. The store also refused to give me my money back even though the replacement teak I wanted was out of stock and they had no orders in the system for it. The only thing I could do was an exchange for an even more expensive width that I didn't like or want! It was also much more expensive costing me another 3500. Total loss going to Lumber Liquidators 5K! Speechless. Avoid this place at all costs. To many other businesses will want your business and treat you right if you ever have a problem. I never should have had to been put through this nightmare.
Posted: 7/08/2010 • Link to this review
I went into Lumber Liquidators San Diego store and found their staff to be friendly and knowledgeable. They took the time to answer all my question even though the store seemed to be very busy. I walked out with an education, a beautiful floor and a great deal. We now proudly tell all of our friends about the great service and deal we received from Lumber Liquidators.
Posted: 5/06/2007 • Last edited: 8/01/2008 • Link to this review
Lumber Liquidators was unprofessional, unorganized, and delivered customer service that was far less than satisfactory. They would not give me a price adjustment when the floors I purchased went on sale 10 days later. The manager was arrogant, and I witnessed him arguing with several clients over the phone and in person on three separate occasions. I would not recommend this flooring store to anyone.
Posted: 4/07/2007 • Last edited: 3/16/2008 • Link to this review