I selected a solid color tile to use because of breakage that would occur. Then a pallet of different variegated tile was delivered that I didn't see or approve. Then this was found out to be a different size and would not fit where it should. So an entire section had to be replaced so this tile could be used in another area. All of these problems should have been foreseen- not found out when the workmen were doing the job. I now have 3 sections of tile that was found in a surplus tile yard, and 2 top ridges of unmatched variegated-color tile.
Posted: 2/24/2016 • Link to this review
Never having needed a roof inspection or repair before, I was afraid of being up-sold things I did not really need. The sales person was very honest in assessing the condition of my roof and the repairs needed and answered all my questions and concerns. "Rosie on the House" always speaks well of Lyons. I don't like to choose service companies without a personal experience or referral, but lacking that, I guess I treat their advice. Everyone I met personally was superb. In fact the area was left cleaner than it started out. That was appreciated.
Posted: 8/31/2012 • Link to this review
I chose Lyons Roofing based on good opinions from former customers, because they are a local business for several years and they gave me the general impression of honesty and competence. Having been ripped off by several other contractors in recent years, Lyons made a refreshing change. I noted that a few extra minor items were corrected without comment. Everyone did a very good job.
Posted: 6/12/2012 • Link to this review
I had Lyon's Roofing come out to my house for a estimate and despite their assurance that an appraisal would be sent, it never was. I called several times and on each occasion they said it was on the way, but after two weeks I gave up. A month later after another roofer completed the job I still have not heard from Lyon's Roofing. I guess my business was not worth their time.
Posted: 8/17/2011 • Link to this review
We are extremely sorry about your experience. Our standard practice is to provide you a proposal the day of your estimate. Not returning phone calls are also not acceptable. If you could contact me, or let me know your name, or your estimators name we would like to address this with them immediately. You can call me directly at 602.276.5515 x. 102. Rhonda LaNue, Exec. VP and owner.
Lyons just completed re-roofing my 2800 sf tile roof. Exceptionally good service. Supervisor checked work site daily, assured spotless daily cleanup, and met with us on progress each visit. Courteous,skilled workers, 10 year guarantee, fair price. Highly recommend this company. Had perfect ROC and BBB record, I can now see why.
Posted: 9/19/2008 • Last edited: 10/16/2008 • Link to this review
Honest and hardworking professionals from top to bottom. I entered the project with high hopes after meeting with their sales rep. I was treated fairly and they seemed sincerely concerned about my satisfaction with the job. Great experience!
Posted: 9/16/2008 • Last edited: 10/16/2008 • Link to this review