This is Icebaby's TrustRating, which is based on both the number of reviews Icebaby has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful Icebaby has been to the Kudzu community.
Posted on
2/24/2011
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Poor Service
Technician cracked drain pan during routine system check. Argued with me that I had to pay for the damage since he tried to fix a drain line. Seriously, he who tries to knock a whole in a plastic pan with a hammer is not very competent. Also, I didn't like the upsale which in the end caused the extra $$$ for the repair. Assistant let a lot of freon escape into the air when hooking up test equipment. They didn't replace. Would not recommend. I am not surprised at their reply which is incorrect.
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MAINTENANCE UNLIMITED INC. replied on
02-25-2011
Spring 2010 I received this service call for a spring tune up. The unit was over 10 years old and in very poor condition. The evaporator coil had been installed improperly which caused condensate to overflow into the coil cabinet and insulation. The drain pan knockout (thin plastic retainer designed by mfg. to be knocked out with flat screw driver & hammer) which had not been removed by the original installers 10 years ago was damming the water up and causing it to overflow. I explained the system status, cost of proper repair & benefits of replacement due to the condition of her system after years of neglect. The Customer revealed her financial situation to me and asked if I could do anything to resolve the problem without immediate replacement. I told the customer that I would attempt the repair but that there was a chance the plastic pan could crack and would have to be replaced because of its age. She asked me to do whatever I could to eliminate the moisture problem. During the repair process the pan cracked. Nevertheless I repaired the crack along with performing a complete HVAC cleaning and service on her units. She was charged only the original discounted tune-up price and $50 for the repair materials. To my knowledge when we completed the repairs she was satisfied & did not mention any dissatisfaction or repair failure to me or my staff until this post over a year later.
We pride ourselves at MAINTENANCE UNLIMITED HEATING & COOLING at providing our customers with excellent service and straight forward pricing. I stand behind all our repairs and I do sincerely apologize if you feel we provided anything less than % 100 customer satisfactions.
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