Fourth time's the charm! When my 2-cycle Echo tiller stopped working, I took it to Lost Mountain—where I had bought it—and they charged me $63 to clean and rebuild the carb and flush the tank. They told me I would keep having trouble because of ethanol gas, so I switched to non-ethanol fuel. Nevertheless, I soon had trouble again, so I tried Vansant's. They kept my tiller for almost a month, only to tell me that they couldn't find anything wrong with it and that the engine was running fine. I, however, couldn't get the thing to work. At least they hadn't charged me anything. So then I tried Dowda. They charged me $33 to clean out the carb and adjust the idle. I was able to get it started with a lot of effort, but the engine died every time I tried to till. In spite of already spending $96 to have others try to fix my tiller, and another chunk of money to try to fix it myself, I decided to give Mableton Lawnmower & Go-Cart Shop a chance. Within five minutes of my arrival, John had the engine running and the idle adjusted. John discovered that the carburetor had never even been broken down and cleaned properly! He did a careful job and now the tiller runs great. I was satisfied with the charge of $65. I just wish I had gone there first. I will definitely be a return customer with my other outdoor tools.
Posted: 7/20/2012 • Link to this review
I hadn't read the reviews and placed a call. The attendant was rude beyond belief. After placing me on hold for the 3rd time in 60 seconds, I hung up. She had no interest in even being civil - she was hostile from the time she answered the phone. Dont waste your time.
Posted: 9/17/2009 • Link to this review
Absolutely some of the worst customer service I've EVER experienced. They told me it'd take one week to get my mower back to me -- it took three and a half! I always had to call them for updates; I even went up there on TWO occasions. Once, they had closed about 15-30 minutes before their 5 PM closing time. The second time, I arrived to pick up my mower after it was previously promised to me for that day and time, then the owner had the audacity to call me as he was arriving to the store, only to tell me that it'd be ready the next day! I went completely out of my way for these clowns...they have no respect for their customers and their time whatsoever. Save yourself the money and time -- DO NOT go to Mableton Lawnmower and Go-cart. The staff is so unprofessional; they're in the shop goofing off and having a good time. Maybe if they actually focused on their jobs, they would have gotten my mower back to me on time.
Posted: 6/19/2009 • Link to this review
I just got off the phone with one of the rudest shop owners (or so he claimed he was) I've dealt with. I've never known a shop to be so dismissive and threatening to a potential customer. My crime was asking for an estimate. His very first response was rude and dismissive - it wasn't even a slow build up, just straight out of the box rude As a former auto shop employee, I can tell you that estimates can be hard to gauge sometimes. Part prices vary from make to make, etc. But any reputable shop knows some rough costs on things like, in this case, sharpening a blade - and from my experience with other lawnmower shops, this isn't a hard estimate to provide if you know what you're doing. At the very least, an intelligent employee will ask some questions and try to win your business. Instead, this guy told me that he "had 100 people in the shop and didn't have time to baby me" and threatened to "sue me for harassment" when I called back and asked to speak to the owner/manager (which he then claimed to be). It's mind-boggling that any business would so easily turn off new customers, and risk the bad word of mouth that comes with such attitude. But don't just take it from me - search online for other reviews, all of which discuss the incredible lack of customer service. The fact is any fool can sharpen a blade or change a spark plug - so go to a shop that at least attempts to value your patronage.
Posted: 4/04/2009 • Link to this review