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Mac N Jac Hand Cleaners & Launderers

(404) 872-7718

537 Ponce De Leon Ave NEAtlanta, GA 30308   map »

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Reviews

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Horrible business, horrible customer service!!, 2/17/2015

Do NOT, I repeat DO NOT use this dry cleaning service! I took my wedding dress and veil to be dry cleaned.. I was hesitant in having my veil dry cleaned but because I purchased both from a sample... sale I agreed to allow her to clean it. When I picked up the dress everything seemed fine, but this company completely destroyed my veil!!! The silk organza, which lined the veil was completely frayed around the entire veil!! When I brought it to their attention, they said that they could repair it, but when I came to pick it up, my $400 veil was further damaged due to cheap seamstress work! They attempted to remove the damaged lining and replace it with poor, uneven stitching, and less than quality fabric. When I further complained stating the quality of my veil was destroyed the owner refused to refund or replace my veil! All that I ask when patronizing a business is that I receive quality customer service, and when you've made an error, simply do the right thing! Knowing that they destroyed my veil, they did not have the decency to rectify the matter honorably.... My wedding 1 month away, I'm now out of $475 (cost + charge to clean) and I am without a veil because I refuse to walk down the aisle with the piece of crap Mac-N-Jac reduced my veil to!!!! Stay AWAY, stay far AWAY from this business because at the end of the day, they will screw you!!

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Only Use For Special Clothes, 2/21/2009

M&J used to be the best cleaners in town, but they changed management about 2 years ago. They still do a decent job, but the quality has gone down - not much attention to details as before, and I... have experienced some minor mistakes (cracked or missing buttons). They are a little on the high end (cost wise), but if you want to make sure that your "special" clothes are taken care of, then this is the place to take them. They are a little too expensive for your casual dry-cleanable clothes.

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Displaying 1-3 of 3

Reviews

DanaKay

Reviews: 1

Horrible business, horrible customer service!!

Do NOT, I repeat DO NOT use this dry cleaning service! I took my wedding dress and veil to be dry cleaned.. I was hesitant in having my veil dry cleaned but because I purchased both from a sample sale I agreed to allow her to clean it. When I picked up the dress everything seemed fine, but this company completely destroyed my veil!!! The silk organza, which lined the veil was completely frayed around the entire veil!! When I brought it to their attention, they said that they could repair it, but when I came to pick it up, my $400 veil was further damaged due to cheap seamstress work! They attempted to remove the damaged lining and replace it with poor, uneven stitching, and less than quality fabric. When I further complained stating the quality of my veil was destroyed the owner refused to refund or replace my veil! All that I ask when patronizing a business is that I receive quality customer service, and when you've made an error, simply do the right thing! Knowing that they destroyed my veil, they did not have the decency to rectify the matter honorably.... My wedding 1 month away, I'm now out of $475 (cost + charge to clean) and I am without a veil because I refuse to walk down the aisle with the piece of crap Mac-N-Jac reduced my veil to!!!! Stay AWAY, stay far AWAY from this business because at the end of the day, they will screw you!!

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GeorgiaPeach2

Reviews: 7

Only Use For Special Clothes

M&J used to be the best cleaners in town, but they changed management about 2 years ago. They still do a decent job, but the quality has gone down - not much attention to details as before, and I have experienced some minor mistakes (cracked or missing buttons). They are a little on the high end (cost wise), but if you want to make sure that your "special" clothes are taken care of, then this is the place to take them. They are a little too expensive for your casual dry-cleanable clothes.

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BTWstyle

Reviews: 3

Best personalized service provided.

You guys do an excellent job. My Niece's Wedding dress had silk bows on it and I was amazed at the way each one was pressed so neat, the dress was beautiful for her special day. Thanks for great service.

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