Displaying 46-60 of 403
I just have to say your crew is not only very professional but so friendly. Duane, Matt R. and Mike L. were great guys and explained everything in great detail and were also very tidy and meticulous which was greatly appreciated on this rainy day! Stacey S.
Posted: 12/17/2015 • Link to this review
Thank you for writing such a greta review of our technicians and the services they provided! We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter
When you originally visited our showroom, our sales associates explained that, given the unknown circumstances of installing the gas line, we would need to perform an evaluation to determine the additional amount of labor and materials required to perform the service. If we were truly a "ripoff company," we could have simply sold you the gas log set and then made you aware of the additional charge at the time of the installation. Instead, however, we performed a free, next day evaluation and discovered the following: our technician would need to remove the vinyl siding from the chimney chase, cut an access hole in the plywood and run the gas line into the firebox. The estimated time to complete this service was between 4 and 6 hours. Because this is not the standard amount of time or labor to complete the installation, the price increased. We support our initial quote and offer a 1 year warranty on our services. -The Mad Hatter
We bought a set of gas logs and were very pleased with the sales process as well as the installation. Duane and Jack were courteous and efficient in the installation. The products carried--Green Egg, Real Fyre, etc.--are all top notch. And everyone in the store was nice to us.
Posted: 12/13/2015 • Link to this review
Thank you for purchasing gas logs from our company and choosing to have our technicians install them. We greatly appreciate your review too! -The Mad Hatter
Thank you for writing a review of our technicians! We greatly appreciate your business. -The Mad Hatter
Needed dryer duct cleaned. Mad Hatter put a service team on-premises on a holiday week within three days. Crew arrived on time (actually a smidge early!), took care of moving, disconnecting, and reconnecting dryer (replacing old vent connection hose in process.) Vaccumed an impressive quantity of lent out of duct. Will use again.
Posted: 11/30/2015 • Link to this review
Thank you for choosing our company to clean your dryer vent for you! We greatly appreciate your business and look forward to working with you again in the near future! -The Mad Hatter
I was totally impressed with the excellent service that I received from the initial phone call for an appointment to the time James left. James took care of cleaning the gas logs that apparently had never been serviced in my new home. He arrived earlier than the appointment time (which I was okay with); knowledgeable, respectful and courteous...He explained what he was doing and made sure my place was clean before leaving. I definitely will be using Mad Hatter again and will be referring others as well.
Posted: 11/23/2015 • Link to this review
Thank you for writing such a fantastic review of our technician and the service he provided; James is a great asset to our team! We appreciate your recommendation and your business! -The Mad Hatter
Thank you for inviting our company into your home to provide service for you! We greatly appreciate your business and review! -The Mad Hatter
Thank you for choosing our company to install your gas logs as well as for writing a review of our service technicians. We greatly appreciate your business! -The Mad Hatter
We shopped for fireplace logs, a firebox, ducting and a chimney shroud from Mad Hatter for an addition to our home. The sales people were knowledgeable and courteous, suggesting ways to minimize our overall cost. The materials we ordered came in on time and were installed by a great group of guys (Carlton, Nathan, and one more whose name I did not get). We are extremely satisfied and would not hesitate to recommend Mad Hatter's products and services to our friends.
Posted: 11/19/2015 • Link to this review
We greatly appreciate all of the business you have given your company. We are also happy to hear you are satisfied with our products and would recommend our services. -The Mad Hatter
Thank you for reviewing the service we provided. -The Mad Hatter
It is such a pleasure to be able to depend on a company to provide the best possible service and with such pleasant and friendly providers. The Mad Hatter does just that. I have used Mad Hatter for chimney cleaning, changing one fireplace from wood burning to gas logs and had another gas log fireplace fixed. Thanks especially to Dennis and Sean and also to Duane and Jack who were extremely polite, professional and courteous for their superb help. Everything is working great! I highly recommend The Mad Hatter to anyone!
Posted: 11/16/2015 • Link to this review
Thank you for writing such a fantastic review of our technicians and the services they provided! We greatly appreciate your business and the recommendation to others! If you need anything else, please don't hesitate to ask. -The Mad Hatter
Thank you for purchasing logs from our showroom! We're glad to have found an earlier installation date, and we hope you get to enjoy them a lot this winter. We greatly appreciate your review and your business! -The Mad Hatter
We had 2 fireplaces inspected and cleaned, repaired, then had a wood-burning stove insert placed into our main fireplace. The guys are very polite and do not leave a spec of dust. When we had problems lighting the wood stove, they sent us Fred who showed us what to do. They went out of their way to help us. I would recommend them to anyone. Top notch company!
Posted: 11/11/2015 • Link to this review
Thank you for writing such a fantastic review of our company! We greatly appreciate your repeat business and your recommendation to others. If you ever need anything else, please don't hesitate to give us a call! -The Mad Hatter
I needed my ducts cleaned as my son was having allergy problems. To my surprise, the Mad Hatter crew came out and told me that they couldn't complete the cleaning that day since there needed to be some remediation involved. I was disappointed with the timing and additional cost since I was expecting this, but I agreed and rescheduled. Looking back, I'm very glad that I did. They showed me before and after pictures and it was clear to me that my ducts had never been cleaned before! It was amazing the difference in air quality, and I now can rest at ease knowing that my son can breathe easy in his own house. The price was higher than I was overall expecting, but it's because you are paying for the best service in town. I would highly recommend this team to anyone looking to get their ducts cleaned and/or re-mediated.
Posted: 11/06/2015 • Link to this review
We greatly appreciate you choosing our company to perform the cleaning and remediation for you! But, more importantly, we're glad to hear your son can finally breathe in his own home. -The Mad Hatter
Thank you for inviting our company into your home to perform the inspection for you. We greatly appreciate your business and your review. -The Mad Hatter
Established in 1978, The Mad Hatter has grown in to one of the largest family owned air duct and chimney service companies in the United States. Our company also has a retail division that carries a full line of top quality fireplaces, grills, awnings, outdoor furniture and accessories.
Whether cleaning your chimney or building an outdoor kitchen, we promise to give you top quality work and professionalism that is second to none.
We are A+ Rated by The Better Business Bureau and.. have been chosen Best Pick by Home Reports Consumer Survey for over 18 consecutive years. Our company is state licensed and members with the National Air Duct Cleaners Association and the National Chimney Sweep Guild.
With a knowledgeable staff to serve all your needs, we are that confident we can meet and exceed all of your expectations.
2012, 2013, 2014, 2015
Certified members of the National Air Duct Cleaning Association, Certified Chimney Sweeps and the National Fire Protection Association. State licensed HVAC contractor. Better Business Bureau A+ Rating. Chimney Sweep Certified technicians. Best Choise rating from Home Reports for 16 consecutive years. Trust Dale Certified. Business is licensed, bonded and insured.
Technicians are able to write work order and share brochures on iPad device. All work orders are sent via e-mail to customers. We have gone completely paperless.
The weather has turned warm and you are probably not sipping hot cocoa or setting logs in your fireplace this summer. While the fireplace and chimney are not in use, it’s an ideal time for scheduling a professional chimney cleaning in...READ MORE »
Displaying 1-4 of 4
The weather has turned warm and you are probably not sipping hot cocoa or setting logs in your fireplace this summer. While the fireplace and chimney are not in use, it’s an ideal time for scheduling a professional chimney cleaning in Atlanta to come take a look at your fireplace and flue.Read more »