Magic Touch Air Conditioning & Heating

fast response, decent price, no bs or pushy sales stuff. would call this company again & trust to refer

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I had this company do a check up on my furnace and test the air ducks for air leaks. I got more than I expected for the price. Very smart of them to do all they did for a little over a hundred dollars because I will use them from now on. I did buy the duck sealing and the difference is noticeable and worth the $400 I spent. The people were very neat and professional. I voted for them in the best on kudzu.

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I'll preface this review with the fact that I am a demanding customer. Magic touch recently replaced two complete heat pump systems for me. They are honest, professional and are genuinely interested in top quality and customer service. However, there were a few issues I had:
1)After the install of the second system, I had a noise issue that I wanted to discuss with the sales person. I left a message on his cell phone but never got a return call. This was a BIG negative for me - not returning a customer's call. If not for this issue alone, this company is probably better than 4 stars.
2)Regarding the noise issue with 2nd unit: It was due to the more powerful blower causing a lot of noise through the return. I was told that the only thing I could do was replace the return grill for $160. However, I investigated it myself and found the sealing of the return air duct that they had just installed had 3 tiny holes. When I put my finger tip on one hole, a whistling sound stopped - just part of the noise. Most of the noise was actually caused by air being sucked around the edges of the filter. I fixed that by applying rubber weather stripping from HD. Bottom line, they should have investigated, found the sealing defect and suggested a filter gasket.
3) They didn't have a new filter to install with one of the new systems. I was told that they don't normally have one on the truck because it isn't in the sales order. It seems silly to get dinged a half-star for a 99 cent filter.

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I wanted to share my recent experience with Magic Touch. This week we have experienced record breaking highs. On Thursday I was working from home and noticed that it seemed to be getting warmer and warmer. I called Magic Touch at 1:55 p.m. and was told they could have a tech out between 3 and 6 the SAME DAY! I was beyond relieved. Then the tech called in less than 5 minutes and arrived by 2:30. Not long after Troy arrived, the fan began working. He stayed just to make sure nothing was truly wrong, and then detected a problem with the fan motor. Luckily we had purchased the extended warranty when Magic Touch installed the unit 5 years earlier. By 4:00 that afternoon and only $75 later, we had a new fan installed and the air was once again cooling down. Thank you Troy and Magic Touch! We got to sleep in our own beds and didn't have to resort to a hotel for the night. Great work!!

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Dear Mr. Morgan,
I just wanted to send this note to you regarding your company and the people you have supporting you and your endeavor. There is such a tremendous amount of companies to chose from on the web and in the paper. I am so glad that I found your company and had the opportunity to meet with all the people that support the company. As you know the industry is very competitive but after meeting with your sales rep Challen, who provided a very comprehensive evaluation of our needs I knew which one I was going with , even though your price was not the most competitive. The installers worked under miserable conditions and finished the install in one day and maintained a high degree of professionalism. Then there were some issues and I dealt with Candice who helped assure me that my issues would be looked and promplty scheduled a meeting, met again with the installers and Rick your install manager. Again I was impressed with the level of professionalism and handling the issues I had to
my
satisfaction. Another follow up call out where I met your tech Dan, who resolved an issue and provided me with an education on the system I purchased in addition to what Rick had provided.
All I can say is the staff you have is a tremendous asset and completely skilled in customer service.
I must tell you this is only the 2nd letter I have ever written to a company regarding their service in my 65 years of life so you must be doing something right

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