IFMA, Multi-Year President's Award for 1999, 2000, 2001, 2002, 2004, 2005, 2010.
I brought my Prius in for service on a Saturday morning. I was promptly taken care of, even though I did not have an appointment. The staff at the service department of Magnussens Toyota of Palo Alto are always very helpful and courteous. This time I was assisted by Amir Shah in getting my car serviced and off in an efficient manner.
Posted: 5/31/2015 • Link to this review
My routine service visit was great. I had an appointment, a 20% off coupon & an easy time of it. I opted for an afternoon appointment & to wait for my car. Jared Weber, my service adviser, was prompt, courteous and competent. The Customer Lounge was comfortable & the freshly baked cookies were delicious. I am a happy customer.
Posted: 3/12/2015 • Link to this review
First thought, "oh, no - my car". Then Amir Shah responded to my call about the engine icon lighting up my dashboard. He made my appointment, set me up with the shuttle service to and from the dealership, telephoned me with updates and full explanation of the work my car required. Amir also gave advice about the repairs that could wait, so that the cost would be more manageable. Good service! I will return to Magnussens Toyota of Palo Alto.
Posted: 1/31/2015 • Link to this review
My car, Toyota Camry, had problem with the front shaft & rear brake. Alex Ramirez, as always was very professional & explained me in detail what needs to be done. He also drew my attention to some recall work that was to be done in my car. He took good care of me & my car & I am very happy with the service provided by Toyota of Palo Alto. Once again my thanks to Alex Ramirez for his excellent service. I had a chance to visit your parts dept: Everyone there are just great, Professional & very likable people.
Posted: 1/24/2015 • Link to this review
My hybrid battery had died and the AAA technician who jumped my car told me he wasn't comfortable changing it. Brian North took my car in (even though the shop was very busy) and had it back to me within the day! Thank you!!!
Posted: 1/07/2015 • Link to this review
Bravo! Applause!! Encore!!! Pedro Gomez of Magnussen Toyota, Palo Alto, CA deserve a standing ovation. During the time I waited to complete extra detailing and preparation to complete the sale for a used car everyone at Magnussen greeted me, offered help, asked if I needed anything and made me feel genuinely cared for and welcome. I was given 48 hours to have my mechanic check the car out. He agreed it was a great deal and so I bought it. On a subsequent visit, after close of sale, the used car salesman, Lewis Sanchez, told me to order a second key, owners manual, carpets and send the bill to Magnussen. Wow!!! I am recommending my friends go to Magnussen of Toyota of Palo Alto when they have the need for a new car. Liz
Posted: 10/04/2014 • Link to this review
we were looking for an affordable awd car for wkend getaways. my gf was talking to Sunnyvale toyota. we were surprised that they did not want to offer a discount on the venza. sending a quick email to this dealer's website solved the problem. although we did not get the best price for our old car, our overall saving was like around $470. we love our new toyota venza!
Posted: 6/11/2010 • Last edited: 1/12/2016 • Link to this review