This is my first maid service, and I am beyond pleased. They first perform a deep clean, and then come out every other week. The gal who comes out is so thorough- and just does an amazing job. With 3 pets, one teenager, and an active outdoor life, I keep wondering why I didn't do this before- the house looks like it did when I moved in! I'd really recommend them-and I found them on Angie's List, where they have great (recent) reviews there also.
Posted: 4/30/2013 • Link to this review
Cleaners did not speak good English, did not understand my request for cleaning. One was hard worker, the other one spent 20% of her time on phone or watching the other one work. Local customer service was nice. Owner Rick was hands down the biggest jerk in business. He was patronizing and got personal. When told one maid wasnt working hard, he asked, verbatim: "What - are they not running up and down the stairs for you? Are they not jumping up and down for you?" and that was the tip of the iceberg as he challenged every detail I reported about them. I was more than willing to pay extra for more work, but I kicked them out due to their slow pace and principle. No one should give a penny to this crass wanna-be business man. A character is judged on how they respond when things are not going well, not when everything is perfect. If you dont believe this, simply do a search for "maidpro review" online and u will see what I failed to do before i called them. Tons of 1-star reviews all over the nation, no surprise with "Rick" at the helm.
Posted: 7/20/2010 • Link to this review
Was displeased to see that my requests that I initially gave over the phone were not met. I am having guests this weekend and wanted the common areas to be very clean. I specifically mentioned that the living room fan needed to be cleaned because I was not able to reach it. They said they had special equipment that would be able to reach it and that it was no problem. The maids came and went (after 1.5 hours) and the fan was not touched. I called back to ask them to send someone to fix the problem and they said that no one could come out before the weekend. Even after being told initially that they would ensure everything was "perfect" for my guests, they would not send someone over to simply clean 1 fan. I also wanted the master bath to be clean but they "ran out of time" and were not able to do this either. I understand if they ran out of time (I paid for 3 hours thinking they would be there for 3 hours, instead I got 2 maids for 1.5 hours) but to not do one of the things I emphasized needed to be cleaned? I would recommend looking somewhere else. When I got home, it looked like all they did was vacuum the carpet and wipe off the kitchen counter. Roommate said one of the maids was on her cell phone the whole time. I did not get my money's worth! It was more like I got one maid for 1.5 hours who did a bad job. I had to scrub my laundry room floor and wipe all the base boards when I got home. I am VERY dissatisfied!! BAD!
Posted: 5/02/2007 • Last edited: 10/01/2008 • Link to this review