I just recently refinanced my home loan with Main Street Home Loans. I thought that this process was going to be difficult but it turned out to be an absolutely great experience. And this I owe to Zach Vaughan. He made this whole process extremely easy for me. Zach answered all of my questions and anything that I didn't understand he gladly explained it again. I'm very thankful that I called Main Street Home Loans and that Zach was my loan officer. I highly recommend Main Street Home Loans to anyone who is in need of a mortgage if you are looking for great service from knowledgeable people. Thanks Main Street! Mike
Posted: 7/11/2013 • Link to this review
Damian was fantastic throughout the entire refinance process and got my loan closed in LESS THAN 30 days! Way above my expectations and definitely someone I will recommend to anyone in the market.
Posted: 6/09/2013 • Link to this review
I just recently completed a refinance of my home loan with the help of Jim Doran at Main Street Home Loans. Jim made the process seem like a breeze. Every question I had was answered quickly and in full detail. Not only was the experience seamless, Jim also helped me get the best rate possible. I would recommend to anyone looking to refinance, please use Main Street Home Loans. If your experience is anything close to mine, you will be extremely happy and satisfied!
Posted: 5/16/2013 • Link to this review
Many thanks to Jim and Main Street Home Loans for working with us during our refinance in March 2013. Jim clearly explained the requirements and discussed which loan option was best for our needs. We enjoyed working with Main Street Home Loans and would highly recommend them to others.
Posted: 5/05/2013 • Last edited: 5/17/2013 • Link to this review
I have refinanced my VA loan with MAIN STREET on several occasions during the numerous drops in interest rates over the last three years. Without doubt, MAIN STREET has saved me hundreds of thousands of dollars! Anytime I hear the word "refinance" during a conversation I inevitably sing the praises of MAIN STREET (especially Jim Doran) and what they have done for me and my family over the years. I not only give them my HIGHEST recommendation, but I have repeatedly recommended MAIN STREET to my friends and family.
Posted: 4/08/2013 • Link to this review
Run from this lender. I have been in real estates for twelve years and have worked with a lot of lenders; by far Main Street Home Loans is at the bottom of the list. Disorganized - very poor upfront information gathering processes which leads to continuous requests for more information. Horrible communication - weeks would go by without a response to an email or a phone call. I have never seen such a poorly run organization. I think their advertisement says "All streets lead to Main Street", you better fly because you don't want to go to this Main Street.
Posted: 4/08/2013 • Link to this review
Nick thanks for your review. As one of the owners of Main Stret we strive to make sure every client has a good experience during the loan process. While I understand your frustration about the process and paperwork most of it stems from the current lending environment and the guidelines we have to adhere to from Fannie Mae and Freddie Mac. Your loan was quite a bit different then a typical loan based on the parameters of your individual situation which I won't go into for privacy reasons. We don't have any reason to go back to borowers for more paperwork as the more times we touch a loan the more it costs the company. We are in the toughest lending environment we have ever seen becuase of the sins of the past few years and we only ask for what is needed to make the loan saleable after closing. In many cases when a borrower submits paperwork it opens up a new can of worms and the udnerwriter asks for more documentation. I believe this happended numerous times in your situation. As far as communication problems I have no way to confirm or deny what took place, but I will take your word for it and apologize. The person handling your transaction is also one of the owners here and I will talk to him when I have a minute. I do know that he was out on and off during the process becuase of back surgery. Thanks for the opportunity to handle your financing and I'm sorry we couldn't get it done. If you have decided to present your situation to another lender I am confident they will ask for the same documentation that we did as the loan will ultimately end up in the same place with Fannie Mae or Freddie Mac. If you would like to discuss your situation with me personally my direct line is 678-808-2422. Thanks, Brian Krebs Partner Main Street
Brian Krebs helped my wife and I with a conventional loan on our first home purchase. We closed yesterday and can say that the entire process from the financing end couldn't have been any easier. Brian beat out all others in costs and responsiveness in the quote stage, and continued to be instantly helpful through the rest of the process. This was our first time through the mortgage process, but I don't know how it could have been any easier.
Posted: 2/14/2013 • Link to this review
We worked with Janice who got us our low..low..low interest loan on our new house. Janice was responsive and willing to go the extra yard to make sure we were happy with our experience with Main Street. Would recommend to others.
Posted: 12/01/2012 • Link to this review
Never worked with a bank that has been more unresponsive, unprofessional, and lacked good customer service. On average, it would take at least half a dozen emails and voicemails and over a week to receive a response.
Posted: 8/11/2012 • Link to this review
LeFrancois thank you for your feedback. As one of the owners of Main Street Home Loans we strive to make sure all our clients receive the highest level of service. Your review is vague and I looked up your user name in our system and can't find anything. I would like to get some details of your experience and who you spoke with at our company. Please call me at 678-808-2422. I look forward to hearing from you. Thanks, Brian Krebs Partner Main Street
I would like to say that I had a wonderful experience with Main Street Home Loans. Thanks to Monica Mudie. Monica explained the entire process of how the streamline refinance works. I was amazed on how much she was able to save me on my 30 year Fixed FHA Loan. Before discovering Main Street Home Loans. I was stuck in a high fixed rate 30 year Mortgage. I had been trying to refinance my home for over three years. Every Mortgage Company I turned to was trying to take advantage of my unique situation, and trying to get extra money out of me before closing. Even with Excellent credit there are Mortgage Companies out there willing to take advantage of hard working people. However Main Street is not one of them. If you're looking to refinance your home and unsure on how the process work! Please Call Main Street Home Loans, Ask for Monica Mudie @ 678.-808-2466 Thanks
Posted: 11/09/2010 • Last edited: 11/15/2010 • Link to this review
Ricki Hodges and her team did an excellent refinance for me. They informed me of every issue and we closed within three weeks from start day. Every question I had was answered within a 24 hour span. The information was clear and re-finance will save me $$$ every month with an assumable loan when I get ready to sell. Thanks to a 'great team' led by Ricki Hodges.
Posted: 9/07/2010 • Link to this review
My wife and I refinanced our house with Main Street. Brian was very helpful, professional and made us very comfortable with this whole process. We will recommend and use their services again. Thank You Brian! A+++
Posted: 9/07/2010 • Link to this review
What a great mortgage experience! These days home loans can be challeging but Brian Krebs and the team at Main Street made it painless. Really!! Started working with Brian during the first week of August and closed on Sept 2. Super speedy!! Got a great rate too!! THANKS BRIAN!!!!! Mike Price
Posted: 9/04/2010 • Link to this review
Iwantedeveryone to know that if not for the efforts of Mikie Faass, my wife & I would NOT be in our dream home. He was terrific helping us thru the loan process and he even helped my raise my credit scores. I read with dismay the review stating he was horrible, but it is clear to me that person did not know him or following his directions, since they could not even spell his name right! Mike always said the devil is in the details, and he and Corey and Jean made our loan perfect and we were approved! Thank you Main Street and Mike Faass.
Posted: 9/01/2010 • Link to this review
We just closed our refinance start to finish in two weeks. Everything that was promised was delivered. I would highly recommend using Main Street for a refinance or purchase.
Posted: 8/25/2010 • Link to this review