(770) 535-7474(770) 535-7474
2885 North Berkeley Lake Road Northwest, Suite 3, Duluth, GA 30096
Displaying 31-45 of 126
Well, it took 132 days (4 1/2 months) since the contract was signed but the Windows from Hell have finally been installed. This actually started before that during the proposal interviews when several things represented turned out to be simply not true. Greg at MFW represented that if I found any negative comments on Kudzu the windows would be Free. I found 4 and of course he didn't honor that representation. He also said that he would match any competitors price which he didn't. 7 of my 24 windows have a wood tone finish. He represented that these would be a wood laminate when in fact it is contact paper. The 24 windows were to be installed over a 2 day period. I discovered that 3 windows came in the wrong size. There needs to be some quality assurance procedures put in place so that discrepancies are discovered by the Company rather than the Customer. This resulted in a 4 week delay in reordering and installation. There were 4 manufacturing errors, 3 of which should have been noticed by the installers. The 4th involved a reordering, yet another 4 week delay. 1 warranty claim was rectified. One of the most disturbing things was that MFW charged my Credit Card for the full amount before the job was completed, without my knowledge or authorization. I don't know how that was even possible but I guess I should cancel that Credit Card as I don't want any future unauthorized charges on it.
Posted: 2/27/2014 • Last edited: 4/28/2014 • Link to this review
During the sales process, we try and communicate as clearly as possible in an effort to represent our products and company accurately. We are sorry for any misunderstanding.
Of the 24 windows bought, 3 were manufactured incorrectly and were quickly remade and installed. Yes, we lost 3-4 weeks. Regretfully, these things happen on occasion. The wood grain windows are a high quality laminate that looks just like wood (they are beautiful!). The customer got exactly what we showed him when we met. The other issues were smaller “punch list” items that occur on larger projects. All were corrected before the customer signed off and the balance due was paid. MFWC will never run a credit card with written authorization from the customer. If a honest mistake was made, it was quickly corrected and we genuinely apologize. Some of the “pre-sales” statements in the review are simply inaccurate. This individual used several unfair negotiating tactics to try and secure a better price and we remained firm. The price/value ended up being good enough because the customer still bought from us.
As an apology for the inconvenience that occurred, we did repair a siding/flashing issue at no cost to the customer. We certainly will be glad to honor any warranty should there be a need down the road. We are grateful for the review and do learn from all comments, both positive and constructive.
I seldom give anyone a 5 star rating but MFW earned everyone of them from sales to installation. Great value and professional service through out the process. Installation team went above and beyond in communicating the process and doing one of the best overall installation experiences I've had in a long time. To add to the experience the quality of windows exceeded my highest expectations. I would refer this company without doubt. Already getting compliments from the neighbors on the noticeable difference the windows make.
Posted: 2/08/2014 • Link to this review
I had Greg Cassidy came over and gave me a quote to replace 9 windows. Greg is very professional, respectful, and is willing to sacrifice his busy schedule to educate me on different types of windows. After him, I met 2 other companies: Champion and Exovation. Through the knowledge I gained from Greg, I challenged the other 2, and they came back with some questions. Greg clarified and showed me scientific proof. Greg is a very good communicator from start to end. There were days he and I exchanged emails in the middle of the night, following up with phone calls the next day. This showed that Greg does genuinely care for his potential customer. I went ahead and signed the contract with no regret. On the day of installation, Chris Price and his staff came. They did a super job. The entire process was extremely stressed free. My mom did see some significant savings on the heating bill as we chose low-e windows. I wish I could clone Greg, Chris and his staff to the roofing industry, the plumbing, etc.., so customers can feel confident and be stress free for their investment. Quotes from the other two companies were 10 times higher for less energy-efficient products. You could not find any company out there today that could outperform MFWC. It is really a jewel in the box. Thanks Greg, Chris and MFWC for a super working relationship that money and word could not buy. Tony L from Marietta
Posted: 1/15/2014 • Link to this review
We got 6 vinyl windows and a back porch door. The crew of two showed up on time. They were done in less than 4 hours, very professional, cleaned up everything and hauled away the old windows and the door. The windows and door look great and we got them at a very reasonable price of $ 2300. I highly recommend Maintenance Free Window Company and their installer crew (Jamison Lins). Warranty appears to be solid as well. I believe we will be very happy with our new windows.
Posted: 12/12/2013 • Link to this review
There are many ways to choose a company to replace one's home windows. My way is to check online reviews, check the Better Business Bureau, and the experience during the sales process. Maintenance Free Windows exceeded in all 3 areas. A+ at the BBB, great online reviews, great, no pressure, sales experience. Add to it reasonable prices, good products, and a really professional installation crew and you have a winner. The crew was extremely careful to remove and install the new windows. They cleaned up everything and after they left the only thing I see are the new windows. I do recommend this company, with no hesitation.
Posted: 11/17/2013 • Last edited: 11/24/2013 • Link to this review
Chris Price and his crew were the most professional, thorough installation guys you could want for the job. Neighbors and friends have commented on the windows appearance and functionality. I've referred the crew to a neighbor so far. I felt like I knew these guys as friends because they made me feel so comfortable and confident with them. Chris paid attention with details such as insulating the gaps in the opening before capping the frame. Excellent job that made me feel like I got good value for my investment. Now my wife can open these windows without breaking a nail and strain as she did with the old windows.
Posted: 11/06/2013 • Link to this review
The replacement of my homes windows could not have been easier from sales to installation to post installation. Jamison Lins and his install team were awesome. He answered all my questions and went above and beyond all expectations. When he was finished you not tell they were even here, except for the awesome looking windows that really boosted my home's appearance. Thank you Maintenance Free!!!!!!
Posted: 10/25/2013 • Link to this review
Chris Price and his team did an incredible job installing my Vista windows. They were on time every day, did what they said they would do and left the job site very clean. Their craftsmanship was superb! I highly recommend Greg Cassidy and Maintenance Free Windows and ask for Chris to be your installer. The Vista Windows are extremely good and very competitively priced.
Posted: 10/23/2013 • Link to this review
We recently had around 30 windows installed by Jamison Lins and his crew. They were quick, efficient, polite and professional. He worked with our schedule, removed and replaced the blinds, and cleaned up afterwards; it was like they were never here. He even assisted my husband with hanging a curtain rod! We received estimates from several large window companies only to find out after sitting through the long presentations that they did not even offer the dark color brown windows that we needed for our Tudor style house. Maintenance Free Window Company offered the windows we needed at a competitive price and they are beautiful!
Posted: 10/16/2013 • Link to this review
We are VERY happy with our Windows. Not only are they beautiful…installation was a breeze and the crew did a great job. The two of them were professional, communicated any of their needs and left our house like they arrived. Will definitely recommend to neighbors!!!
Posted: 9/02/2013 • Link to this review
The install was fantastic! From beginning to end the crew was fast, efficient, clean, and even QUIET! We've already had several neighbors compliment on how nice the windows look and it's only been 2 days since the install.
Posted: 8/27/2013 • Link to this review
I have had several window companies come out and provide me estimates on 8 windows and Greg from Maintenance Free Windows was honest, did not try to push me into anything, and even beat the other guys pricing. Even came out to my house twice as I decided to add two more windows for a total of 10. The windows came in on time, even a few days earlier. Installation by James and his team was quick, efficient, and everything was cleaned up when they were done. I will say this, it was hard to watch them remove my old aluminum windows as they were not an easy task. Though at the end, we walked through each one, made sure everything was installed properly and James explained to me how to work each window. The bonus, you get a lifetime warranty on the windows with a reputable window manufacture who has been in business for many, many years! I would definitely recommend Maintenance Free Window Company to all of my friends and neighbors.
Posted: 4/17/2013 • Link to this review
Maintenance Free Windows is the best! Almost once a day someone asked me about my windows...they look so amazing. I only wish I had done this years ago. Jamisson and his crew go above and beyond to make sure it is too perfection and that you are pleased. I highly recommend Maintenance Free Window Company. You will not be disappointed.
Posted: 4/11/2013 • Link to this review
I recently had about 15 windows installed by MFW. Everything about the transaction was stress free. Chris and Neil, the installation crew, were exceptional. They were professional, thorough, did a beautiful caulk job, did an outstanding clean-up job, and even worked with the mailman and garbage pick-up since those areas were blocked. They were very willing to work with us to suit the needs of a sleeping baby. This was an excellent experience and I highly recommend MFW.
Posted: 3/18/2013 • Last edited: 9/17/2013 • Link to this review
I can't praise Maintenance Free Windows enough! Great prices, excellent quality windows and very professional installers. Of all the companies I've dealt with over 15 years of remodeling projects, this company was a pleasure to work with. Their people are great and they truly deliver on what they promise!
Posted: 3/04/2013 • Last edited: 8/09/2014 • Link to this review
Maintenance Free's go-to-market strategy is simple. Offer top quality products that are affordable and 100% guaranteed. We offer the most comprehensive, no-hassle warranty in the industry. We also know the job we do today will land us the job we do tomorrow. Over 50% of our business is referred to us from satisfied customer's. We strive for quality, reliability and excellence in all that we do, every day. From providing relaxed, informative assessments of your current situation to outstanding.. installation craftsmanship, you'll notice a real difference in the way we treat our customers. All of the products and materials that go into each installation are of the most premium grades available. And because we pay close attention to the details, you're always assured of the finest home improvement project possible. No gimmicks, no games and no pressure. We promise!
The Maintenance Free Team provides you with:
- Complete line of window styles and shapes
- Highest quality products
- Lifetime transferable warranties
- No hidden charges
- Professional installation
- Job site completely cleaned
- Complete service and responsibility
- Financing options
2013, 2014, 2015
BBB accredited company with A rating. Member of American Architectural Manufacturers Association, National Fenestration Rating Council, EnergyStar, and ASTM.
* By Appointment Only
Maintenance Free is an EPA Lead-Safe Certified Firm.
With a major investment like replacement windows, it’s a good idea to consult a professional in window installation in Atlanta who is familiar with the latest energy-saving features of windows on the market, and the custom...READ MORE »
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With a major investment like replacement windows, it’s a good idea to consult a professional in window installation in Atlanta who is familiar with the latest energy-saving features of windows on the market, and the custom options available that enhance Atlanta's architectural styles as well. Here are some customization options to consider when choosing new...Read more »