This is the second Assisted Living facility my mother has been in since her stroke 12 years ago. My sister and I have been very pleased with her care. Mom was severely depressed at the first facility because only the staff spoke to her and then would treat her as though she weren't there most of the time. My mother has only a few words of speech that she has regained following her stroke. The director and the staff at Manor on the Square TALK to my mother and include her in any conversation. She is made to feel a part of all activity and is treated with dignity and respect. The staff is very prompt at answering call buttons which is a huge plus for the facility. My mother is assisted with dressing and personal care and this is all done on a routine that is agreeable with my mother. I find Joyce, the director, always willing to listen and carry out any instructions from our family. She is far more "hands on" than many directors and I find this a big plus. My family would highly recommend Manor on the Square to anyone.
Posted: 7/21/2011 • Link to this review
My aunt is happy and my mother in law lives there also. No problems with staff or managers. Great food (a chef on staff not a cook) and my relatives are well taken care of by all!!! Sounds like you guys are disgruntelled due to your hands being called!! Sad for you and your family members caught in the middle.
Posted: 6/01/2010 • Last edited: 1/27/2011 • Link to this review
Big Jon, you were right, but we didn't find out soon enough. Joyce Waters, Director, is in over her head. Her personality & management style is dictatorial and confrontational, leaving little room for civil conversation, with communication breaking down quickly. The assumption is you are bringing your family member there to be cared for, to include family involvement, only to find out that most all decisions are made by Ms. Waters with little consultation to you and your family. Ms. Waters will have the FINAL word by either "walking off" in person; or hanging up on the phone. There is a sense of fear at this facility, with some families concerned if they do not comply with "suggestions" made by Ms.Waters, they are in danger of losing their room with a 30-day notice (like BigJon's mother) to have to find another facility. Any communication to aides/staff about your family frequently results in notification to Ms. Waters first, which makes it more difficult to follow the proper CHAIN OF COMMAND. IMPORTANTLY, we were not given any printed information in advance. You do not see anything in writing until you have paid a "deposit" only to find out it was a non-refundable fee, NOT to be used on monthly room rates. THIS HAS BEEN A COSTLY LESSON OF BUYER BEWARE, AND.. We were referred by an AGENCY. They have since been informed of the problems we encountered and WILL NOT refer Manor on The Square in the future.
Posted: 5/11/2009 • Last edited: 7/21/2011 • Link to this review
How tough on an 84 year old is it to completely change their world? Very. The Manor has some really good people working there, it's clean and well maintained, and at $3100/mo for a studio it's in between the really nice and the places you'd rather not go - but the director there is a witch with a capital "B", and that's a shame. What finally forced the issue was purely greed, I think they were full up-stairs (assisted living) and had vacancies downstairs (Alzheimers) and she was looking for someone to move - and she chose mom. I received a letter saying that my mother had become incontinent and could no longer feed herself, mom had started using Depends but the feeding part was just a bald faced lie, and I could either move her downstairs or consider that my 30 days notice. No one woking there could believe it when I told them. Mother is now at Atria Johnson's Ferry which is $225 more a month than Manor but mom tells me that the meals are fantastic. Placing a loved one in Assisted Living is tough enough without people like the director at Manor working against you.
Posted: 3/01/2009 • Last edited: 1/27/2011 • Link to this review