Man's Best Friend was founded in July 1980, in Houston, Texas by the Bolander family. Their vision was to offer dog owners a unique dog-training center, providing personal assistance to each customer. Obedience, behavioral problem solving, and personal and family protection services were now available in a private environment, with programs designed to fit each customers' specific goals. In 1988, Man's Best Friend expanded operations to the Dallas/Ft. Worth Metroplex with the opening of a store.. in Grand Prairie, Texas. They now have three locations in the Metroplex, two in Houston, and two in Atlanta, Georgia, employing over 150 people collectively.
Since it's inception, Man's Best Friend has successfully trained over 75,000 dogs and owners. With a commitment to excellence and thousands of satisfied customers, Man's Best Friend is the recognized leader in the dog training/boarding industry.
Family Owned and Operated Since 1980
I got a rescue boy and wanted to do some training with him so they talked me into a Lifetime Membership.But when trying to make appointments they were always too booked and even when we had appointments the trainer would not always show up. Wasted time, money & very disappointed with this business. They should be ashamed of themselves taking peoples hard earned money then closing down with NO notice at all!
Posted: 6/29/2013 • Link to this review
We adopted a boxer who began to display unpredictable defensively aggressive behavior to strangers and other dogs. After a "biting" incident we decided drastic measures needed to be taken. After hearing this company advertise for years on the radio we called them for help. After meeting them they assured us they would discover the cause and assist us in teaching our dog to look to us to decide when to be defensive. We paid the "lifetime" membership rate and left our family pet with them for the required two week doggie boot camp. When we picked up our dog he seemed submissive (almost fearful) and had lost an extensive amount of weight. We were assured this was normal and took him home. We did the "homework" training and brought our dog back weekly as directed for another month for training. This is when we really began to sense something was wrong at this location. Every week we had progressively worse customer service from our "trainer". I use this term very loosely because in all honesty I doubt this young man had any qualifications. We were told three different visits that we would have to reschedule or wait 45-60 minutes because our "trainer" was double booked. We drove 45 to this location every week. They only wanted to work on basic commands which were never an issue and this was explained to them at the initial meeting.
Posted: 4/24/2013 • Last edited: 6/29/2013 • Link to this review
:-( They closed in Dec. 2012. I had a lifetime membership for my dog, and was extremely upset when I tried to reach them for boarding and refresher training but found all GA tele#s disconnected. They were owned by John Bolander, whose brother, Gary, owns the TX Man's Best Friend locations. When I contacted them, they said there are no plans to reopen, and the closing of the business did not allow for refunds to lifetime members. However, Yvonne in their corporate office was very compassionate and helpful, spending over 30 minutes with me advising on training advice for me to get my pup (now 2 years old) to the next level. She even told me to call them and ask for a trainer with any questions I may have in the future. It's not the hands on training program I paid in advance to receive for my dog's lifetime. But it was out of the kindness of her heart to offer her help, and I was grateful for it. So those who also bought the lifetime membership, give the Grand Prairie, TX folks a call. They're good people, too.
Posted: 4/17/2013 • Link to this review
We adopted Copper from the AHS at 8 weeks. She is a Coonhound/Rottweiler mix or so we believe. Adorable little puppy who began to show very strong possessive aggressive issues. She was always jumping up and she would growl if one of us or our 8 year old dog, Roxy, would even come within ten feet of her if she had a toy, a treat or a food bowl. She began attacking our older dog and chewing up and urinating on that dogs bed. We could not take anything away from her or she would bite us, hence she swallowed a sock that sat in her little belly for almost a week! It was getting scary and our pup was only 6 months old. We took Copper to MBF where Juan worked with her on the two week plan. We were not able to pick her up in two weeks because Juan felt she needed more training. MBF kept Copper for two additional weeks and they had Roxy spend time with them as well, to enhance Copper's training. All at no extra charge! We were trained along with both of our dogs. The change in behavior is amazing!!! The staff at MBF and their training is the very best. I HIGHLY recommend MBF. Wende Ramseur.
Posted: 9/06/2012 • Link to this review
We have had Eric working with our dog and have had great results. We have also used the Woodstock location for boarding. We came home to a very clean and happy dog - we would use them again for sure!
Posted: 12/05/2011 • Last edited: 3/20/2012 • Link to this review
Man's best friend is awful. I cannot believe this place stays in business. We had two of our 7 month old puppies groomed there (they have been to the groomers before in another state). We dropped them off at 9:30 am. At around 3:30 I received a call from the groomer complaining that our boy puppy "peed himself when she started to groom his genitals and now she has to clean him up!" He had been locked up all day with 14 other dogs barking and you just came at his privates with a razor! She was so insensitive and unprofessional! She also said she "might need to cut our girl dog short because she was matted on her paws". I specifically said DO NOT shave her. We FINALLY got to pick the puppies up at 5:00 pm and she shaved our girl puppy all the way down to her skin! Her skin was cherry red and on top of that the dogs smelled awful! The groomer just laughed and said she had to shave her. Our theory is she just shaved her because she was the last dog she groomed for the day and she wanted to leave. As for the boy his haircut was awful. He had spots that were uneven and she shaved some parts shorter and left the other side long. We showed our groomer from back home and he said this woman had no clue how to cut a dog. It took days for our dogs to get back to normal. They acted like they had been abused at this place. The girl did not want us to touch her yet she wouldn't leave our side and the boy sulked for days. This groomer does not need to be working with animals.
Posted: 7/25/2011 • Last edited: 3/20/2012 • Link to this review
When the situation occurred I very diligently called you to rectify the situation. As the Manager of the store, I do whatever it takes to make a customer happy. And because you were unhappy with what took place I refunded your money 100%. I also offered you additional services at no charge, which is more than any company would have down. Grooming is not the only service that we provide, so bashing the entire company is not something that I would have expected after speaking with you. We have been in business for 30 years and take alot of pride in what we do. I am very sorry, once again for your experience.
Our two Rhodesian Ridgebacks were in desperate need of breaking some bad habits; barking at EVERY person or animal passing by our house, selective response to voice commands, chewing household items, aggressive toward other dogs, etc. After reading that Man's Best Friend successfully rehabilitated Michael Vick's fighting Pit Bulls we decided to go with an extensive two week onsite advanced program where our dogs were worked with daily and kenneled nightly. They even opted to keep our dogs an additional week at no extra cost when the process was not progressing at the desired pace. To say the least the MBF staff did a brilliant job training our dogs, the transformation is amazing! Our main trainer Tyler walked our family through all the commands during the exit interview and we also opted for an extended program to come in for follow-up training visits as long as we felt it was needed for consistency purposes. Now our dogs are compliant and listen to voice commands, our home is much more peaceful, their attitude is also much more laid back since we are not having to shout at them. In short, if you want your pet to have proper behavior training by caring AKC registered trainers then I would strongly recommend Man's Best Friend!
Posted: 7/22/2011 • Last edited: 9/06/2012 • Link to this review
Training - Eric is wonderful! He updated me every couple of days when my pup was in "boot camp" and showed me what I needed to know at pick up. We've been training with Eric for over a year now and my pup is great! It seems expensive, but the initial price is it. I've been going for over a year without additional training costs. However, I adopted a second dog trained at MBF and was charged $200 to be able to bring her back because "lifetime" follows the owner, and all that had to be done was a form change. Kind of defeats the purpose of lifetime, and a big part of the 4 star rating instead of 5 for value. Grooming - They're flexible and the dogs look great. Their prices are reasonable and they run specials often. Boarding - The price adds up quick! They charge according to weight with additional charges for crate pads and time outside. It's comparable to others, but just too expensive for me with 2 60+ pound dogs. Other thoughts - Sometimes management blocks out evening hours for possible evaluations. This makes it very difficult to schedule training when the trainer only works late 2 nights a week and I work until 5:30. It is frustrating to be unable to schedule lessons because management has decided to block evenings out... a bit inconsiderate to existing clients, I think. 4 stars for service rather than 5. Overall, management seems to be more concerned with the money than their clients. However, their staff and trainers are outstanding and I recommend them often!
Posted: 5/24/2011 • Last edited: 3/20/2012 • Link to this review
Positive: Website says pick up after 12 noon on Sundays - We were able to pick up before and save being charged an extra day. NEGATIVES: Our dog is up-to-date on vaccinations by our vet's standards. Kennel cough shot is yearly. Man's Best Friend wanted it done earlier. I had to pay for my dog to be vaccinated during her stay. (Hidden charge). My dog was washed for staying for two nights. Website does not say anything about me paying for it. Yet, I had to pay for it. (Hidden charge). I had picked Man's Best Friend because of the good reviews I saw on Kudzu, and their good prices, which I saw on their website. In reality, it cost me the same amount that if my dog would have stayed at our vet for four nights. Man's Best Friend was not worth the price. I felt like I was taken advantage of and completey deceived. I do not recommend this place to my friends. I advise them to NOT use Man's Best Friend. My advise is to shop around and find a place that you can trust with your pet.
Posted: 5/02/2011 • Last edited: 3/20/2012 • Link to this review
I am very sorry that you feel that way. We have no hidden charges. All of the paperwork that our customers sign when they drop off their dogs clearly states the charges on them. And as far as the vaccinations, we require the bordetella every 6 months which every customer is informed of, upon making a reservation. This is for your pets protection. We have been in business for thirty years and do a good job taking care of our customers pets. Im sorry that you did not read the paperwork that you signed. I also feel that our prices are very comparable, if not cheaper than other places in the are.
We are very impressed with the transformation of our two dogs (3 year old Rottweiler and 1 year old Australian Shepherd). We dropped both of them off for 2 weeks of boarding training and it was a great investment. Samantha worked wonders on both dogs during their stay. It is a night and day difference from when they were dropped off and now. They are way more attentive, show a strong understanding of the obedience training, and have a good foundation to build on. We are very excited to continue their progress during future lessons. Thanks again Samantha.
Posted: 2/04/2011 • Link to this review
The only regret I have is that I did not call Man's Best Friend a few years ago. We adopted Robby from a rescue and we were his 4th home, he was very aggressive and would bite. I kept hearing only good news about Man's Best Friend so I called - The total experience from the first call, initial meeting with the Manager was perfect. The best experience was with Sam our trainer she has been unbeliveable and Robby is obeying and not aggressive to other dogs and people and we continue to work with him daily and meet w. our Trainer. Thank you Samantha for saving our little Robby!! Pete & Nancy
Posted: 1/25/2011 • Last edited: 1/26/2011 • Link to this review
Samantha has done an awesome job with our Yorkie - Haley. Our little Haley knows her basic commands and is doing a great job with the outside potty - even in this unusual frigid icy weather. We love the weekly follow-up visits that helps with reinforcement and greater improvement. Thank you Samantha for your great expertise!
Posted: 1/13/2011 • Link to this review
We dropped our 4 month old Havanese puppy Duke off at Man's Best Friend and in 2 weeks Samantha transformed him from a little wild man into a disciplined companion. We are amazed at the transformation. We are working hard with all of the training she gave us and he is responding beautifully. Duke is happier too knowing what is expected, and he loves to please! Thanks Samantha and Man's Best Friend!!
Posted: 1/08/2011 • Link to this review
Polly is a beautiful Great Dane that we rescued and was miss treated, once we took him in we knew that he would need some attention and lots of patience - So we decided to take him to MBF and they worked wonders! I have MBF to thank for this beautiful training they did.
Posted: 1/07/2011 • Link to this review