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Posted on
8/18/2009
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Best Customer Service In Atlanta!
I just picked up a 2008 PRS SE Custom from Maple Street Guitars in Atlanta over the weekend. The guitar is great, but the customer service was awesome! I was in a situation where a guitar I had purchased from them wasn't exactly working for me. It was no fault of the guitar or the store.
I've gotten to know the folks down there because their techs (Dave and Jeff) do all my work. So I call Lindsay, explain the situation and asked what I should do. I was expecting him to say, " sorry, try selling it on eBay (because they don't buy used gear)." Instead, he told me that he was sympathetic to my situation and to come to the shop and he would try to work something out with me.
I can’t go into the details because what he did for me is not something standard in a written policy. It was just excellent customer service.
Yesterday, I brought the PRS to the shop right before lunch to have them change my strings from 10's to 12's (setup required). I took it to Dave and asked him when I could pick it up. He told me that it would be ready in an hour. I came back an hour latter and it was done to perfection. Oh yeah, and there was no labor charge because they have a one year action warranty with their guitars.
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