I'm not the type to waste much time ranting on blogs or review postings...but I feel like I should support Marianne's service based on my experience so far. Good karma is hard to come by. Any faction of a service industry is expected to have a diverse group of workers, so we should never demand it to be 100% perfect. But I always feel gracious when it is. Folks need to be willing to assume that risk. House cleaning help is a "service". And just like any other business...the responsibilities are branched out. When I read the bad review crapping on this company I was upset. The specifics of my views on their comments will take too long......(but, from an unbiased opinion, from only having received one house cleaning visit so far from Marianne's company, that review sounds to me that the person who wrote it needs, or had been, coddled and spoon-fed.) If we all saw their (the first review) carpeting, I'd imagine that we'd all agree that some stains just DON'T come out. Well some don't, and we are actually on planet Earth, not Utopia (unfortunately). Being a working class low-income single mother....at times....spending my money on a little "help" is more valuable than going to a sports-bar, football game, or even take-out. So I think I am a realistic shopper. I spent time with communicating my needs and arrangements. Marianne was perfectly accommodating to everything.
Posted: 6/11/2013 • Link to this review
When I got home, my carpets were simply wet and no stains were removed. When I called Marianne, she blamed me for keeping a messy house! So I got out my spray carpet cleaning, scrubbed for 10 seconds and the stains came up! No effort was put into the work. I paid for a service that I did not receive. Not only that, but they showed up to my house without a vacuum to a carpet cleaning session and tried to charge an extra 100$ to go get one. What cleaning business doesn't bring a vacuum to clean a house? Not at all impressed.
Posted: 8/12/2012 • Last edited: 6/11/2013 • Link to this review
My husband and I were extremely happy with Marianne's services. I knew when I spoke with her on the phone she was a caring person.(we talked for 1/2 hour). The girl she sent was very good, attention to detail & friendly. When she was all done, Marianne said to call and let her know if we were happy...We certainly were. We'd highly recommend to friends and relatives.
Posted: 6/22/2011 • Last edited: 6/11/2013 • Link to this review
I am surprised by the previous review. marianne spent 1/2 hour with me on the phone. We discussed all of my needs, which included, house cleaning, a fews rugs scrubbed and wall washing. we hired her service, her workers were great, jobs turned out well. NO complaints at all. I will gladly recommend her service to friends and family.
Posted: 6/12/2011 • Last edited: 6/11/2013 • Link to this review