I contacted Marietta Wrecker Service to tow my truck after a recent ice storm. I was charged $125 by the driver to simply pull the truck onto the road (no towing was involved) I called the next day to ask about the charge and was told it was $85. I asked why I was overcharged and was told that only the owner, Chris could issue credit for the overcharge. I have now contacted them a total of 5 times and left 3 voice mails for Chris directly with no response. Unprofessional, poor service. I will not be using them again.
Posted: 2/22/2014 • Link to this review
AWFUL. After showing up over an hour late, the driver left my emergency brake on while towing my car which broke my brake and damanged two of my tires beyond drivability. One was so bad the metal was showing through. My car was twice as expensive to fix because of some incompetent man who treated me like an irresponsible driver who didn't know any better than to check tires and brakes regularly.
Posted: 8/20/2012 • Link to this review
I needed to move acollector car from one home to another. The driver arrived at the set time and was very attentive to my concerns. He was very careful, thorough and professional. I will use MWS again and recommend them as well.
Posted: 5/06/2009 • Link to this review
Although we didn't use Marietta Wrecker, their customer service would be the reason why we would use this company. Chris was very knowledgable and actually returned our call. They helped us figure out the problem on our own. Thank you!
Posted: 12/26/2008 • Link to this review
Chris W. with Marietta Wrecker saved the day! Two trucks were stuck in the mud on Christmas Day. Not only did he deliver excellent customer service, but he came out himself and took care of the problem. Definitely a professional! Would recommend him to others. Thanks Chris!
Posted: 12/25/2008 • Last edited: 12/26/2008 • Link to this review
There's a reason why Marietta Wrecker calls themselves The Professionals. My car broke down on the side of the Interstate. I called Marietta Wrecker and spoke to a very courteous woman that took down my information. Within 30 minutes the tow truck was there. Like the woman on the phone, the driver was polite and answered all the questions I had. Thank you Marietta Wrecker for making a bad situation a little better!
Posted: 8/11/2008 • Link to this review
I had a breakdown one evening and called in for a tow the next morning. I was assured by the night operator that i would get a call first thing in the morning (approx 8.30a) I explained that I had to go out of town and it was imperative that I get the call early. I was not left with a good feeling when I called so I additionally called AAA. AAA showed up at 8.35a and towed the car. Marietta Wrecker did not even call back till after 11a.
Posted: 3/18/2008 • Link to this review
I regret that this has been your experience with Marietta Wrecker Service. As long time members of the Marietta community, we strive to deliver prompt and courteous customer service to every customer we receive a call from. Please call our office and ask to speak to Dawn Webb so that I may get more information regarding this issue and work to rectify the situation.
Marietta Wrecker Service is always their to help. Getting a tow is always frustrating, but MWS always picks up my spirits with their professional and friendly service. I hope I do not need you again, but if I do; You are on my speed dial. Thanks MWS
Posted: 1/16/2008 • Link to this review
I have been using Marietta wrecker for well over 10 years and they are the best. Family owned and operated makes a difference. I manage a large body shop and Marietta Wrecker is the only wrecker service we use. You won't go wrong with Marietta.
Posted: 10/10/2007 • Last edited: 1/02/2008 • Link to this review
Marietta Wrecker Service is pleased to know that our customers are as loyal as you have been. Our relationships with our customers are extremely important us and we would not be here if it was not for customers like you. Thank you for posting a review. H. Edens
i HAVE USED THESE GUYS 3 TIMES IN THE LAST 14 MONTHS AND THE EXPERIENCE IS ALWAYS EXCELLENT. THIS IS THE MOST PROFESSIONAL TOWING CO. I HAVE EVER DEALT WITH. WHATEVER IS GOING WRONG FOR YOU AT THE MOMENT, BE IT AN ACCIDENT, MECHANICAL FAILURE, ETC., ONE THING YOU DO NOT HAVE TO WORRY ABOUT IS YOUR CAR GETTING TO THE RIGHT PLACE SAFELY.
Posted: 8/24/2007 • Last edited: 1/02/2008 • Link to this review
Thank you for your kind reply. Marietta Wrecker Service strives to provide superior customer service. Receiving customer feedback is extremely important to us. We appreciate your business and look forward to serving you again in the future.
I needed somemone to move a display model of an 8x8 shed about 5 miles to my house - Marietta Wrecker Service came to the rescue. i was not very confident about getting this here - but our driver Joe was so confident, he made me confident. He went the extra mile to do everything he could for us and even gave us tips on placement and movement of the shed. GREAT SERVICE! Will use them again for any hauling/towing needs.
Posted: 6/04/2007 • Last edited: 1/02/2008 • Link to this review
My husband and I used Mariett Wrecker to haul our motor home to Elberton, GA. The professional and friendly customer svc. we received was above and beyond our expectations. Our driver Fred put safety first. It's nice to know there are still family owned and operated businesses that deliver such exceptional service. We will not use anyone but Marietta Wrecker for our towing needs and will highly recommend to others.
Posted: 3/09/2007 • Last edited: 1/02/2008 • Link to this review
* 24-Hour Service Available