I've been storing my boat at Marine Depot for several years now. This is a high security facility that does not use key pads. I love this because I've had my boat broken into before and things stolen. That can't happen here. I highly recommend storing your boat here.
Posted: 4/04/2015 • Link to this review
If you are foolish enough (as I was) to take your boat to Marine Depot, be certain that everything he promises you is in writing. The end result will not match what you negotiated, but the price will be the same. Additionally, it took 10 weeks to complete a re-carpeting of a pontoon boat. Just carpet. He certainly didn't put any hardware back on. Weak work, poor turnaround.
Posted: 8/19/2013 • Last edited: 4/04/2015 • Link to this review
In response to the above review, Marine Depot has done dozens of carpet jobs to the great satisfaction of our customers. We've been in business for over 10 years and this is the first complaint we've ever received from a customer. There were definitely communication issues on this project, but the customer was provided with a written quote specifying the scope of work. According to our records, the job was quoted on June 9, 2013 and delivered on July 14th, 2013. This was about 5 weeks, not 10 as the customer stated. We did not realize until delivery that there was a miscommunication over the scope of work. The customer thought that we were installing their new furniture, but the original quote did not mention anything about installing seating, and was for totally disassembling the boat, disposing of the old rotten decking and furniture, replacing large portions of the deck that were rotted, installing first quality carpeting in the color of their choice, and totally reassembling the side rails, and all hardware including recarpeting and reinstalling the console base, and reset the console. The boat was also very dirty and was thoroughly cleaned during the process. The work would have been finished in only two weeks, but the weather was very rainy during June and July of 2013, and this caused delays because we could not risk allowing the carpet or deck to get wet during the installation process. To top it off, the installer had a serious accident on June 22nd, in the middle of this project, suffering a broken foot and was unable to even stand up for the following two weeks. The third week after the accident, the installer literally worked on his hands and knees, (because he could not walk or stand up), to finish the boat so that it could be delivered to the customer. The delay was caused by unavoidable weather conditions and the accident. All through this time we kept the customer informed about the delays. This was the first and only time this has ever happened. We regret that the customer was unhappy but the work that was quoted in the written estimate was the work that was delivered. All this being said, we will address this issue in-house by making sure that all estimates for such detailed work are written in a step by step detailed fashion, and verify that the customer understands exactly what is involved in their quote, to alleviate any possibility of confusion.
* By Appointment Only
* 24-Hour Service Available