Very unprofessional and unreliable group. They didn't show up for a scheduled weekly cleaning, randomly one week, when I was counting on them to clean prior to some company coming. My husband waited at home for them to show up for hours and they just didn't show. When he finally went to work and then called them, they didn't respond until the 4th phone call. They thought that was the opportune time to negotiate a pay increase. Given they routinely put dirty dishes away in the cabinet as "clean" dishes, he fired them on the spot. Marli resoponded with "that is fine" without any explanation, similar to other reviews. I have lived in a bunch of places and had many different companies do our cleaning. This group was unprofessional and unreliable. There are good groups out there. This is just not one of them.
Posted: 10/28/2010 • Link to this review
I had used Marli's cleaning services for a few months, when I started to realize that our cleaning woman was throwing away some of the clothes that had been left out (socks with small holes, etc). She had done a very nice job up to this point- and at firs this was fine, but then she started throwing out larger items, until one day, I saw that she had thrown out 6 socks, two pairs of underwear, a hand towel, and a shirt. None of these items had anything wrong with them. When I dropped Marli a polite note, requesting that she not throw out our items, and to just put them off to the side- she insisted that they were torn- and requested more money since the job was bigger than she had initially (which is more than fair enough- we have two small puppies that make quite a mess- and we would have been happy to do if they agreed to stop throwing away our clothes). The last day we came home to see that our front door had been left wide open for at least 6 hours. I wrote to Marli explaining what happened, and that I wanted to immediately cancel our services. She simply said "that's fine" and offered no apology at all. I thought it was incredibly unprofessional, and I would not recommend her company.
Posted: 1/20/2010 • Link to this review