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Martin C H Company

(404) 350-8751

2001 Peachtree Rd NEAtlanta, GA 30309   map »

Business overview

Reviews

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Horrible customer service and dishonest, 10/07/2009

I chose this company to fit my daughter for a custom made ligament brace.Bad choice. We went in on Sept 17 and had her fitted for the brace. Well a week past and I called to check and see if the... bracemaker had received the fitting. They had not. Then two weeks passed and they still had not received it. So I called C H martin to see what the problem was. First they told me that the cast was shipped to the Suwanee location and then shipped to the downtown location. Next they told me it was shipped to the Suwanee location and then shipped to a C H Martin rep by mistake.She in turn shipped it to the downtown location. Lastly they told me that it was shipped to Suwanee and the CEO (Ne@( Cou&&^) took it to ship it downtown and mistakenly shipped it to the Rep. She in turn shipped it to California. So Tuesday I called the shipping dept at Downtown and the guy told me they shipped it out Monday. LIE. Finally got the tracking number on the 5th and it was shipped out on the 30th of September. Well they shipped it to the wrong location and now it must be shipped from Aliseo Viejo to Foothills Ranch. It is the 7th of October and it still has not made its way to its final destination. C H Martin is a bunch of liars, cheats and irreputable people. I called the shipping guy and the CEO several times and they never returned my calls.If you screw up at least be man enough to admit it. If you need orthotics or prothetics please do not trust these people. Normal time for a custom fitted brace

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Reviews

gaeducator

Reviews: 5

Horrible customer service and dishonest

I chose this company to fit my daughter for a custom made ligament brace.Bad choice. We went in on Sept 17 and had her fitted for the brace. Well a week past and I called to check and see if the bracemaker had received the fitting. They had not. Then two weeks passed and they still had not received it. So I called C H martin to see what the problem was. First they told me that the cast was shipped to the Suwanee location and then shipped to the downtown location. Next they told me it was shipped to the Suwanee location and then shipped to a C H Martin rep by mistake.She in turn shipped it to the downtown location. Lastly they told me that it was shipped to Suwanee and the CEO (Ne@( Cou&&^) took it to ship it downtown and mistakenly shipped it to the Rep. She in turn shipped it to California. So Tuesday I called the shipping dept at Downtown and the guy told me they shipped it out Monday. LIE. Finally got the tracking number on the 5th and it was shipped out on the 30th of September. Well they shipped it to the wrong location and now it must be shipped from Aliseo Viejo to Foothills Ranch. It is the 7th of October and it still has not made its way to its final destination. C H Martin is a bunch of liars, cheats and irreputable people. I called the shipping guy and the CEO several times and they never returned my calls.If you screw up at least be man enough to admit it. If you need orthotics or prothetics please do not trust these people. Normal time for a custom fitted brace

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