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Massage Envy

9660 Falls Of Neuse Rd 
Raleigh, NC 27615
Phone: (919) 847-3633
Website: massageenvy.com
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Massage Envy Massage Envy : Massage Therapists, Raleigh, NC



Reviews
by cambridge at Citysearch

Posted on Citysearch on 5/8/2011
Horrible
Dishonest people and liars. Owner and Corporate unavaialble to answer to.
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by hrouhani at Citysearch

Posted on Citysearch on 4/20/2011
worst customer service
Horrible customer service. They expect you to cancel and pay 20 Dollars cancellation fee, but they have cancelled my therapist without any apolgy twice in a row so far. I'm cancelling membership\r...
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by kittlen at Citysearch

Posted on Citysearch on 10/1/2010
Massage Envy desk staff is the worst!
I'm reviewing Massage Envy based on their desk staff. I have never seen so much incompetence from administrative staff in my life. I have been witness to many untaken appointments, masseuse switching, and unavailable services after making specific appointments with specific people for specific services. It probably happens 6 times out of 10 that something is not right with the appointment made. It's time Massage Envy got rid of their desk staff and utilized an online booking system where we could book what we actually want.The massage therapists are great, but I won't be taken advantage of their nice touch as long as they have idiots working the desk.
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by rletheridge at Citysearch

Posted on Citysearch on 3/2/2009
Massage Envy-Falls of Neuse: Not much to envy but a good massage for the price.
I have received 4 massages from Massage Envy - Falls of Neuse from 4 different therapists. I believe this represents a good sampling for this review. Of note, in my opinion, a review based on 1 massage is pretty tough or overly generous. Lifetime massages = >50.\r\rMy experiences at Massage Envy - Falls of Neuse have been similar to my Target shopping experiences. I go to Target because it is near my house, it sells products at a reduced price, and Target staff doesn't appear to hate themselves, their jobs, and me (see Walmart review). Overall, I recommend Massage Envy. An Outline of my specific experiences are as follows:\rSECTION 1 - STAFF ATTITUDE/ATMOSPHERE = 4 out of 4 experiences, entered establishment and greeted by very friendly reception area staff. Offered membership product but did not oversell. Good balance. Offered, without prompting, pre-massage water 3 out of 4 trips. Therapist greeting friendly; while walking to massage table, discussed my areas of therapeutic interest. Atmosphere = Target, product oriented.\rSECTION 2 - MASSAGE LENGTH/QUALITY = Three out of 4 experiences, massage sessions were stopped short. The average hour long session, should be 50 minutes by industry standard, has been 43 minutes. That is 14% skimmed from my wallet or specifically, $8.40. Three out of 4 sessions, massage started late. Of note, session duration problems seem correlated with back to back appointments and NOT A PRODUCT of willful DECEIT by therapists. Two out of 4 experiences completely or almost completely alleviated the problem. One out of 4 seemed to exacerbate the problem (keep in mind could be nature of my problem versus poor technique).\rSUMMARY = As the headline suggests, you will not and should not confuse Massage Envy with a full service spa. The strengths of Massage Envy include price, location, appointment availability, and friendly, eager staff. The weaknesses include truncated session lengths and professional experience of massage therapists.
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by BJMom at Citysearch

Posted on Citysearch on 10/30/2008
Simply Put - THE BEST!
I can't imagine saying one bad thing about the numerous massages I have had at Massage Envy (well maybe one, I wish they were longer!). I had never had a massage before going to the Falls location several months ago. My massage therapist was very informative, asked me questions, explained to me before hand what to expect and made me feel very comfortable with the experience. Afterward I was so impressed (and relaxed!), I signed up for a year membership! Not one regret on this one. I would skip a lot of other things, but not my massage!
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