Massage Envy Pensacola

Massage Envy Pensacola Massage Therapists
6601 N Davis Highway , 37A 
Pensacola, FL 32504
Phone: (850) 484-3689
Website: www.massageenvy.com...
Massage Envy Pensacola Massage Envy Pensacola : Massage Therapists, Pensacola, FL



Reviews
Reviews: 1

Posted on 10/6/2013

communicate
I have been several times to the Pensacola location and find the clinicians always ask how I'm feeling and and what do I want focused on during the session. When I have asked for a specific technique be applied if the clinician is not familiar they are quick to admit their limitation and refer me to another clinician. It is important to go into the massage session knowing what you want and communicating it to the clinician as they are all professionals having strengths and proficiency.
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Reviews: 1

Posted on 4/9/2013

Love my Massages
Have been going there for years and I love it. I feel so much better after I go. Not sure why others ares complaining. I have never had a problem.
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Reviews: 1

Posted on 11/29/2012

Cheep Rude and Awful
I pre paid for 3 massage. It was my boy friendís birthday and I was paying for him to get a massage while I used one of my free ones. I was about to make an appointment when they informed me my membership had EXPIRED which was strange because when I prepaid for the massage the women I signed up with told me I had until the new year before my 3 massages expired. It is November so how they have expired already I do not know. The women got the manager who came out rolled her eyes and was very rude. I explained the situation and asked what my options were and she was unwilling to help. I explained again her sales women told me the wrong information that they did not expire until the New Year. She said it was my fault for not understanding the information properly. I was even willing to compromise and settle for 1 out of my 3 hours! But she dismissed me and was RUDE and did not refund ANY of my massages!! Needless to say we left after being disrespected and ignored! DO NOT GO HERE they are CHEEP RUDE AND AWFUL!
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Posted on 11/24/2012

DO NOT GO THERE!!! THEY STEAL MONEY!!!
I rarely write reviews, but I have to this time. DO NOT GO TO THE PENSACOLA ONE. I signed, and canceled within 3 days. They charged me the different, that's OK. Guess what, the next day, they charged me again without my authorization. If you care about your money, stay away from them.
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Reviews: 1

Posted on 6/21/2012

customer service non-existent
The staff was very rude and customer service is non-existent. Unfortunately I signed a yearlong contract for $54.00 a month. I had only been to one massage with them and am now in my 6th month so I have 5 already paid for massages on the books I can use anytime.
On a Saturday morning I come in and scheduled with the front desk for me and my lady for a Wed appointment. On the day of our appointment I notice on my credit card statement two charges of $39 and $49. So I call the front desk and ask why, and they tell me I missed my appointment so those are NO Show fees. I am confused because my appointment was to be 3 hours from that time (this being that WED). Apparently the front desk rep was incapable of Correctly Scheduling and put me down for Tuesday. Not only was the manager not supporting Me the customer but she refused to refund the fees even after I informed her that the error was with her staff in not properly updating my contact information, and not being able to schedule the proper day in their Appt log.
So let me get this correct. YOUR front Desk
1. donít know how to schedule appointment
2. donít listen or read well when I updated my contact information for myself And my guest.
3. you charge me a NO Show for approx $90 total on already paid for massages at $54 apiece.
4. Your manager refuses to assist and BELIEVE that her staff is perfect and the problem is ME who forgot his appointment was scheduled for a Tuesday.
Ugh, just don't go there!!!!...
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