Our therapists are here to alleviate every ache, pain or stress — no matter how small — because we agree on one thing: The good life should actually feel that way.
I visited here for the first time this week and found the massage to be less than adequate, the therapist was not rude but she was not very pleasant either. I do not know what they are going to survive as a business with their poor quality massage and high prices. I will not go back.
Posted: 3/06/2013 • Link to this review
My daughter was kept waiting 1/2 hour for her massage because the person before her was late,then SHE was short changed 10 minutes on her massage. The therapist talked the entire time about her personal life- including everything from her medical problems to her credit rating. I repeatedly called to speak with the manager to resolve the situation, but either he wasn't there, or was always busy when I called and then did not return my calls.I tried to get the name of the franchise owner, but was told they are not allowed to give out that information. A week later I tried calling one last time, and I did speak with a female assistant manager who was extremely apologetic for the experience. She gave me a gift card to return for, hopefully, a better experience. So, we'll see....
Posted: 4/24/2012 • Last edited: 4/30/2012 • Link to this review
We bought a family member a gift card for a massage and thought that the cost of her gift would be covered. They made her pay an extra $29 when she got there because she's not a member. What a ripoff! and how embarassing for us! They never explained that to us when we bought the gift card..! In addition, the massage therapist was awful..our relative called up and asked if she could have someone who really knows how to give a deep massage; no such luck - the masseuse did a really bad job and spoke about herself the entire massage. How rude and annoying! Therapists should not speak at all during a massage, much less about themselves.. Think twice before you go to this place....
Posted: 2/13/2012 • Link to this review